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Workana

Freelancer marketplace connecting clients with professionals

Call Center Supervisor - Electoral Research, CATI

Business OperationsConfirmed live in the last 24 hours
Full-timeRemote in BrazilR$700 /wk

About the Job

Requirements

  • Experience supervising telephone customer-service teams, CATI, or active telemarketing.
  • Experience recruiting and training remote teams.
  • Experience managing operational metrics, including productivity, quality, and conversion.
  • Experience with remote-management tools.
  • Ability to maintain team motivation in a remote environment.
  • Organization and autonomy to manage the operation.
  • Strong verbal and written communication skills.

Responsibilities

  • Recruit, train, and monitor a team of telephone researchers.
  • Ensure productivity, quality, and engagement throughout the operation.
  • Manage the operation in a structured, goal-oriented manner.
  • Lead the remote team and resolve operational issues.

About the Company

Workana

Freelancer marketplace connecting clients with professionals

Workana connects businesses with independent professionals in Latin America through a freelancer marketplace. Clients post projects and hire talent across fields like IT, design, marketing, and admin support, while freelancers create profiles, showcase skills, and bid on opportunities. The platform earns commissions on completed projects and uses an escrow system to securely hold client payments until the work is finished to the client's satisfaction. It differentiates itself by focusing on the Latin American market, using freelancer rankings and tiers, and growing through regional expansion and partnerships to simplify hiring remote talent with secure transactions.

Company size
5,001-10,000
Company stage
Series C
Total funding
$15.8M
Headquarters
Buenos Aires, Argentina
Founded
2012

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