Legal Specialist

Job Type: Full-time

Location: Onsite, Raleigh, NC

Hours: M-F, 8am-5pm

Position Overview

We are seeking an organized, detail-oriented Legal Specialist to support our legal and risk management function, including cargo claims handling. Reporting to the Senior Legal Specialist, this person will assist with legal research, contracts and documentation, compliance tracking, and assigned claims involving freight loss, damage, and shortages.

You will work closely with the Senior Legal Specialist and internal teams to gather information, maintain accurate records, track deadlines, and keep matters moving toward resolution. The right candidate asks thoughtful questions, evaluates conflicting information, communicates professionally, and recognizes when a matter requires further review or approval.

Duties & Responsibilities:

Legal and Compliance Support

• Assist the Senior Legal Specialist with legal research and gather relevant information on transportation laws, regulations, contracts, and other assigned matters.
• Assist with drafting, reviewing, and organizing contracts, agreements, correspondence, and other legal documents under the direction of the Senior Legal Specialist.
• Maintain legal files, contract records, and databases; track key dates, renewals, outstanding requests, and follow-up items.
• Support compliance monitoring, documentation, and reporting, and help maintain internal procedures and checklists.
• Gather insurance documentation and assist with reviewing certificates, policy information, and coverage questions for review by the Senior Legal Specialist.
• Coordinate information requests and communications with internal teams, external counsel, and other parties as directed.

Claims Support

• Handle assigned cargo claims from initial notification through resolution and closure under the guidance of the Senior Legal Specialist.
• Gather and review shipment records, claim forms, invoices, photographs, delivery documents, and other supporting evidence; investigate discrepancies and follow up on missing information.
• Prepare and submit claim packages to carriers and, when applicable, insurance representatives; communicate with customers, carriers, adjusters, and internal teams regarding status and next steps.
• Maintain accurate claim files, track deadlines, and document communications and follow-up activity.
• Review claim responses and denials, assist with supporting responses, and coordinate approved settlements and payment follow-up.
• Escalate disputed claims, coverage concerns, potential liability, and other significant issues to the Senior Legal Specialist for review and direction.
• Help identify recurring claims patterns and opportunities to improve documentation and operational processes.

Qualifications

• Completion of an accredited Legal Assistant or Paralegal program, or at least two years of relevant experience in legal support, compliance, insurance, claims handling, or a related field.
• Working knowledge of legal terminology and documentation, with the ability to research unfamiliar topics and summarize findings clearly.
• Strong attention to detail, analytical skills, and the ability to evaluate information from multiple sources.
• Excellent written and verbal communication skills, including professional communication during difficult conversations.
• Strong organizational and time management skills, with the ability to manage multiple files and competing deadlines.
• Sound judgment, practical problem-solving skills, and consistent follow-through; ability to work independently within assigned responsibilities and seek guidance when needed.
• High level of integrity, discretion, and confidentiality when handling sensitive information.
• Proficiency in Microsoft Outlook, Excel, and Word, and the ability to learn new systems.

Preferred Experience

• Supporting contract review, legal research, compliance tracking, or legal records management.
• Cargo claims, insurance, freight brokerage, or motor carrier operations.
• Reviewing bills of lading, proofs of delivery, shipment records, and insurance documentation.

Core Values

• Figure It Out, Make It Happen
• Results Matter
• Passion & Grit
• Integrity
• Teamwork

What We Offer

• Competitive base salary + performance bonus opportunities
• Career growth, development, and advancement opportunities
• Excellent benefits including:
  • Medical, Dental, and Vision Insurances
  • Life and Disability Insurances
• Company 401k plan with a company match
• 15 PTO days & 9 paid holidays