CMHA Thames Valley Addiction and Mental Health Services
Transitional Case Manager - Substance Use Disorder Service
Full-TimeUpdated on 10/20/2026Deadline 10/20/26
CA$27.14 - CA$30.01/hr
Mid
Bachelor's
London, ON, Canada
In Person
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A college diploma or university degree in a mental health or addiction-related field, such as a Bachelor of Social Work, Master of Social Work, postgraduate diploma in addictions, or equivalent; primary proof of credentials is required during hiring.
A valid driver's license, with a minimum G2 class.
Access to a vehicle for personal transportation.
A current, satisfactory Police Vulnerable Sector Check completed within the last six months.
Demonstrated ability to attend work regularly.
Responsibilities
Share in providing face-to-face entry, first-contact, and intake services, using virtual technology and clinical conferencing as appropriate.
Respond quickly to urgent situations as they arise.
Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis.
Facilitate early linkage with internal programs, other agencies, and supports, including family and neighbours, by communicating and coordinating relevant information and providing case management until linkages are created.
Screen for addiction and mental health issues and assess appropriateness of service.
Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports, and referrals to community resources.
Provide and facilitate referrals to addiction resources as appropriate.
Refer clients to appropriate social and health-related services based on their wishes.
Offer harm-reduction or abstinence strategies based on clients’ intentions and stated needs.
Provide discharge planning and support.
Deliver an appropriate level of navigational support based on client capacity.
Share information about health and community/social services and link clients to them.
Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment, and education to people concerned about their own substance use or someone else’s; provide counselling individually or in groups as appropriate.
Facilitate community treatment groups as needed and appropriate.
Engage in advocacy and system transformation as appropriate.
Provide clinical services at designated and needed points of access and other locations.
Manage and meet targets for a clinical caseload and maintain direct-service requirements.
Manage indirect services and administrative duties.
Engage in community development, community awareness, education, and outreach as designated and appropriate.
Maintain awareness of and adhere to agency policies and protocols.
Establish caring and therapeutic relationships with clients, demonstrating trust, respect, and honesty.
Promote decisions and actions consistent with a culture that values client-centred care.
Address sensitive issues with clients and families effectively using a harm-reduction and trauma-informed approach.
Desired Qualifications
First Aid and CPR certification.
Nonviolent Crisis Intervention and ASIST training.
Training to administer Naloxone.
Clinical work experience, ideally in substance-use assessment and treatment, including intake services, referral, and treatment planning.
Experience working with community and health care organizations and leveraging community resources to coordinate health care and support services.
Experience in crisis intervention/management and crisis resolution.
Experience conducting complex assessments and treatment plans, including safety plans.
Bilingual proficiency in both official languages of Canada (English and French).
Transitional Case Manager Addictions, Substance Use Disorder Service (SUDS) Direct Service - (OPSEU) Full-Time, Contract (Approximately 4 months)
This posting is the result of a current vacancy. London, Ontario (London Zone) - Application Deadline: October 20, 2026 -
We believe that everyone has the right to live with dignity, autonomy and independence in our community.
The Addiction Transitional Case Manager will perform duties and responsibilities consistent with providing a psychosocial model of care to assist in streamlining access to community addiction and mental health supports for individuals who are presenting to hospital services. This is a front-line, clinical position providing crisis intervention, brief addiction transitional case management, and system navigation related to substance use health. This position provides support and care pathways to community-based addiction and mental health services in a collaborative manner to reduce avoidable, unnecessary and repeat emergency department visits or admissions.
Staff will support the ATCM program as required and will receive referrals and support the SUDS program which consists of a multidisciplinary team. This team includes Nurse Practitioners, Physicians, Nurses, Orderlies, Clerks, Social Workers and Peer Harm Reduction Specialists from London Health Science Centre or other partnering agencies. The ATCM will work primarily within the emergency department supporting the SUDS team with the purpose of identifying and supporting patients with Substance Use Health concerns upon arrival at London Health Sciences Centre (LHSC).
Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING:
What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts.
When you'll work - 70 hours biweekly; 2:00pm-10:00pm shifts, with a 1-hour unpaid meal break
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
What your benefits will be – 9% in lieu of benefits
HOW YOU WILL BE MAKING A DIFFERENCE:
Primary Responsibilities
Share in the provision of face-to-face Entry / First Contact / Intake Services as well as using virtual technology and clinical conferencing
Provide a quick response to urgent situations as they arise
Provide intervention and short-term support to individuals experiencing an addiction or mental health crisis
Facilitate early linkage with internal programs and/or other agencies and/or supports i.e. family, neighbours etc. by communicating and coordinating relevant information and providing case management services until linkages are created
Provide screening for addiction and mental health issues and assessment of appropriateness of service
Provide addiction and mental health screening, referrals for psychiatric consultation, mental health supports and referrals to community resources
Provide and facilitate referrals to addiction resources as appropriate
Provide referrals to all appropriate social and health related services based on client wishes
Offer harm reduction strategies as well as abstinence strategies based on client’s intentions and stated needs
Provide discharge planning and support
Deliver appropriate level of navigational support based on client capacity
Share information about health and community/social services and link clients to same
Provide assessment, treatment planning, referral, advocacy, preliminary case management, community treatment and education as appropriate to persons who have concerns about their own substance use or someone else’s. Counselling may be on an individual or group basis
Facilitate community treatment groups as needed and appropriate
Engage in advocacy and system transformation as appropriate
Provide the above-mentioned clinical services at various points of access and other locations as designated and needed
Manage and meet targets for a clinical caseload and maintain direct service requirements
Manage indirect services and administrative duties
Engage in community development, community awareness, education and outreach as designated and appropriate
Maintain awareness of and adherence to agency policies and protocols
Establish a caring and therapeutic relationship with clients; demonstrating trust, respect, and honesty
Promote decisions/actions that are consistent with a culture that values client-centred care
Demonstrate ability to deal effectively with sensitive issues with clients and families using a harm-reduction and trauma-informed approach
WHAT YOU'LL NEED TO APPLY:
Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 4 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:
College diploma or university degree in a mental health or addiction related field, e.g. BSW, MSW, post-graduate diploma in addictions or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Valid Driver’s License: minimum G2 class required
Access to a vehicle required for personal transportation
Clinical work experience ideally in substance use assessment and treatment including intake services, referral and treatment planning
Experience working with community and health care organizations and leveraging community resources to coordinate healthcare and support services
Experience in crisis intervention/management and crisis resolution
Experience conducting complex assessments and treatment plans (including safety plans)
Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada
INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.
Get your application in by – October 20, 2026
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.
We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]
Legal Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Artificial Intelligence is not currently employed in our recruitment processes