Customer Support Specialist

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

We are looking for an exceptional individual to join Mudflap’s Customer Support Team. Customer obsession is a core value at Mudflap, therefore Customer Support is one of THE most important roles at the company. Our customers are amazing, and you will be helping them succeed with their trucking business.

Currently we are hiring for these shifts:

• 5 days a week, 8 hours per day: Friday through Tuesday: 4am - 12pm PST / 7am - 3pm EST
• 5 days a week, 8 hours per day: Friday through Tuesday: 5am - 1pm PST / 8am - 4pm EST
• 5 days a week, 8 hours per day: Friday through Tuesday: 6am - 2pm PST / 9am - 5pm EST
• 5 days a week, 8 hours per day: Friday through Tuesday: 12pm - 8pm PST / 3pm - 11pm EST
• 5 days a week, 8 hours per day: Monday through Friday: 6am - 2pm PST / 9am - 5pm EST
• 5 days a week, 8 hours per day: Monday through Friday: 7am - 3pm PST / 10am - 6pm EST
• 5 days a week, 8 hours per day: Monday through Friday: 12pm - 8pm PST / 3pm - 11pm EST
• 5 days a week, 8 hours per day: Sunday through Thursday: 6am - 2pm PST / 9am - 5pm EST
• 5 days a week, 8 hours per day: Sunday through Thursday: 12pm - 8pm PST / 3pm - 11pm EST
• 5 days a week, 8 hours per day: Tuesday through Saturday: 6am - 2pm PST / 9am - 5pm EST
• 5 days a week, 8 hours per day: Tuesday through Saturday: 12pm - 8pm PST / 3pm - 11pm EST

Expectations (In this role, you will):

• Answer incoming phone calls, live chats, and emails to assist customers with making fuel purchases, navigating the product, and anything else they may need
• Place outbound calls to follow up with customers and our truck stop partners
• Provide above-and-beyond, amazing service
• Develop an expert understanding of the Mudflap product to effectively help customers
• Work cross functionally to identify ways to enable world-class customer service at scale

Experience (What we look for):

• 2+ years prior experience in remote customer support role within fintech or tech start up environments
• Bilingual: Fluency in both English and Spanish preferred
• Experience using customer support tools and platforms (example: Zendesk or similar ticketing system)
• Prior experience working on projects or process improvement initiatives
• A true passion for customers and delivering the best possible service
• Outstanding communication skills, both verbal and written
• You are energetic, self-motivated, self-starting, and self-assured
• You are a multitasker with a high sense of urgency
• You love fast-paced environments with an “all hands on deck” approach
• You’re humble and eager to learn with a no-task-too-small mindset
• You enjoy using your sleuthing skills to problem solve on behalf of customers

Perks and Benefits (What we offer): 

• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement 
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth

The pay range for this role is $21 - $25 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend and PTO.

Company overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible

*If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, eSkill. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you!