Middle Office Vice President - Investment Management Services

Who we are looking for

MO IMS  Vice president will be directly responsible for Middle Office operations, therefore requires strong staff management and client servicing skills as well as relevant industry experience. The role holder will be responsible for managing teams and gain exposure to many client relationship management aspects across EMEA/PAC/US with an excellent opportunity to gain experience in a fast moving financial services environment.

Why this role is important to us

The team you will be joining is a part of Investment  Service which gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Middle Office Senior Manager you will:

• Develop and build up a strong relationship with internal and external clients.
• Assume senior managerial oversight of all operations conducted by the assigned team(s) in Poland.
• Ensure sufficiently trained staff is available to service the client/s and deliver quality service.
• Assume responsibility for the implementation of client specific projects (new business development review, planning & roll out).
• Continually review the Operating Environment & implement improvements where necessary with special focus on risk mitigation
• Provide Subject Matter Expertise where required.
• Lead client due diligence visits.
• Lead corporate and external audits.
• Conduct Performance appraisals and objective setting.
• Provide timely updates on issues to Krakow and Gdansk site governance and carry out necessary corrective action
• Manage on-going relationships with the goal of meeting / exceeding service delivery standards.
• Work to broaden scope of services in Poland to support overall European strategy.
• Support wider European/Global strategy through relevant projects and initiatives that may be assigned.
• Represent State Street by serving on internal and external committees and industry associations.
• Responsible for execution of overall business plan in assigned areas. 
• Responsible for the direction and development of subordinate managers at all levels as well as staff. 

• Act as senior escalation point and subject matter expert for middle office related inquires

• Manage direct risk factors (operational and financial) through claims management, investigation and ownership over remediation strategies
• Support global, both external and internal onboarding process by achieving operational readiness, reducing post-migration straight through process fallouts, supporting resources estimation
• Play key part in performance governance through KPI/KRI management, client relationship management (Service Level reviews)
• Drive implementation of industry or regulatory imposed changes

Skills/Qualifications:

• Confidence in dealing with all situations; Excellent Communication; Organizational and Report Writing skills; Proficient in the use of MS Office tools including Word and Excel.
• 10+ years of Middle Office  experience in a large financial services organization preferred– a detailed understanding of the procedural, technical and product requirements within MO Teams
• Fluent English – strong verbal and written communication skills
• Self-starter, self-motivated, adaptable and show initiative with an ability to work both autonomously and within a team environment
• Experience of working in a critical deadline driven environment
• Excellent analytical, research and problem solving skills
• Client service and solutions driven mind-set
• Ability to form effective working relationships with multiple parties - Clients, Business Experts, IT and Project Teams
• Proven Transaction Management, Cash Management, Collateral or similar MO knowledge across  asset types
• Industry utility experience preferred – Omgeo CTM, ALERT, GTSS, SWIFT 
• Understanding of change management and Lean best practice theories, with practical experience is desirable
• High Stress resistance
• Flexible working hours may be required
• Excellent understanding of settlement associated risks
• PC skills, including MS Office applications Word, Excel, Project and Visio
• Foster collaboration & team work.

Education & Preferred Qualifications

• Bachelor Degree or equivalent. Master’s degree a plus.
• Professional accounting qualification (ACA, ACCA, CPA, CIMA) desirably.
• 10+ years or relevant experience gathered in a financial services environment.
• 8+ years of managerial experience (operations and financial services). Experience in managing large teams and operations servicing multiple clients is a must.

Minimum Salary:​

zł282,000 Annual

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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