Office Coordinator - Audio Visual, Event Technology

Description

Office Coordinator

Where organized meets oceanside: join Pinnacle Live at JW Marriott Miami Turnberry Resort & Spa. You’ll do more than fill a role—you’ll help shape the future of live events, hospitality, and production excellence.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Office Coordinator provides administrative and clerical support to the audiovisual office. This individual will perform a wide range of administrative and office support activities to facilitate the efficient operation of the venue office.

Essential Functions

• Assist in the preparation of regularly scheduled reports
• Act as point of contact with hotel client and Pinnacle Live corporate office to resolve accounting inquiries
• Prepare customer billing and handle assist with inquiries
• General clerical duties including filing, typing, copying, binding, scanning etc.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Open, sort and distribute incoming correspondence
• Maintain office supply inventories
• Coordinate maintenance of office equipment
• Develop and maintain electronic and hard copy filing system
• Plan meetings, activities and celebrations
• Perform other duties as assigned.

Supervisory Responsibilities

None

Education & Experience

• High Schools diploma or equivalent
• One (1) year customer service or clerical experience

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must have knowledge of a variety of computer software applications in MS Word, Excel, Access, Outlook, and PowerPoint.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

• Critical Thinking - Identifies root cause of problems and prevents the problems from recurring within assigned department. Considers impact of team’s decisions.
• Job Knowledge - Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job.
• Persuasiveness / Negotiating - Influences and shapes issues and desired outcomes.

Travel Demands

No travel required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must be able to lift up to 15 pounds, at times.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The employee will be required to work long hours as needed.

Work Schedule

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.