YMCA of Greater Boston

Community health, child care, youth programs

Welcome Center Representative

Checkout & Customer ServicePosted on Nov 10

Part-timeWoburn, MA, USA$19.30 - $22 /hrIn-person

About the Job

Requirements

Ability to multitask in a fast-paced environment.
Ability to work independently and solve problems to serve members.
Ability to respond to an emergency, assemble emergency equipment, and assist in care of the victim.
Availability to substitute for uncovered shifts, including opening, closing, and weekend shifts.
Ability to attend staff meetings and work as part of a team.

Responsibilities

Manage member check-in and enforce safety protocols.
Conduct membership and program sales.
Take telephone calls and regulate YMCA lobby traffic.
Provide membership and program information and execute YMCA policies and procedures.
Greet and serve members and program participants with a welcoming demeanor.
Arrive on time for scheduled shifts, dressed in uniform and wearing a YMCA name tag.
Conduct tours for prospective members as needed.
Communicate YMCA policies and procedures to members and staff as needed.
Cash out, balance daily transactions, and place envelopes in the safe.
Maintain an orderly and neat workspace during the shift and clean it before leaving.
Respond to emergencies, assemble emergency equipment, and assist in care of the victim.
Perform other duties as assigned.

Position: Welcome Center Representative

Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.

Part-Time Hours Available: Weekends and Early Mornings

Expectations For All YMCA Staff:

Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
Ability to Multitask and work in a fast-paced environment.
Use Listen First skills to build relationships with members, program participants and prospects.
Make eye contact with members as much as possible when talking to them.
Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

Principle Duties:

Present a welcoming and friendly demeanor when greeting and serving members and program participants
Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
Enforce YMCA safety and membership policies at all times
Ability to work independently and to problem solve to serve our Y members
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
Conduct prospective member tours, as needed.
Take member and non-member phone calls per YMCA policies.
Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
Maintain an orderly and neat workspace during your shift and clean up when leaving.
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
Attend all staff meetings and be able to work as a team player.
Perform all other duties as assigned.

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About the Company

YMCA of Greater Boston

Community health, child care, youth programs

The YMCA of Greater Boston runs a network of facilities and program sites that provide health and wellness programming, child care, summer camps, youth sports, teen leadership programs, workforce development, and community outreach in Massachusetts. Its programs work by offering membership-accessible activities and schedules across locations, enabling families and individuals to participate in fitness, child care, camps, sports leagues, leadership trainings, and job readiness services through on-site programs and community partnerships. The organization differentiates itself by being the largest social services provider in Massachusetts with a broad, integrated set of services focused on wellness, youth development, education, and employment in a community-based, nonprofit model. Its goal is to strengthen communities by improving health, developing young people, and expanding economic opportunity through accessible programs and support services.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $40K
Headquarters: Boston, MA
Founded: 1851

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