Enterprise Production and Logistics Coordinator

Main Job Purpose

To support the delivery of Serpentine's Enterprise activities through the effective management of inventory, order fulfilment, logistics and retail operations. The role is responsible for maintaining accurate stock records, supporting the delivery of artist editions, publications and merchandise, and undertaking hands-on duties including packing orders, organising stock and moving items between gallery and storage locations.

Responsibilities

Main Duties: 
 
Stock Management and Fulfilment

• Maintain relationships with third-party fulfilment and storage partners; ensure adequate inventory and packaging materials are available to fulfil orders seamlessly.
• Process and fulfil (including manual handling & packing) Serpentine artist edition orders directly.   
• Oversee correct inventory transfer logging in Shopify across the Enterprise team; conduct regular stock audits for editions, merchandise, and publications/catalogues. 
• Track incoming and outgoing inventory in coordination with internal departments, suppliers, and logistics partners to optimise stock levels and address discrepancies promptly.
• Physically receive, organise and move incoming and outgoing inventory, publications, artist editions and merchandise between retail sites and on-site and off-site storage, including manual handling and use of trolleys where required.
• Oversee condition checking, location tagging, and stock updates for editions and publications in the Archive Room; consolidate and update year-end audit records.
• Assist the Finance team with assigning budget codes to income and expenditure invoices.
• Collaborate with the Data Systems & CRM team to maintain accurate Salesforce records.

Sales and Retail Support

• When working on-site maintain visually appealing, clean, organised, and well stocked retail spaces across gallery locations. 
• Oversee sales and internal Enterprise Request inboxes, handling enquiries and fulfilling requests promptly; deliver high-quality customer care.
• Process returns and refunds in compliance with Serpentine policies.

Production Support

• Assist the Head of Enterprise and Edition Production Manager with the sourcing, development, and delivery of artist editions and merchandise. Take direct ownership of select production projects.
• Create website product pages and coordinate product photography in preparation for new product launches.
• Oversee inventory and production of generic and bespoke packaging for both point-of-sale (POS) and online order fulfilment.
• Actively participate in team brainstorms to generate creative commercial ideas for products, editions, and operational workflows.

General Duties

• Adhere to and support the implementation of all Serpentine workplace policies, including Health & Safety and Dignity at Work guidelines.
• Undertake any additional duties required to support the strategic objectives of the Enterprise and Audiences Team. 

Job Requirements

Essential

• Methodical and detail-oriented, with strong organisational skills and the ability to manage processes accurately, identify discrepancies and maintain high standards across administrative and operational tasks.
• Strong collaborative mindset with the ability to bridge operations across Retail, Visitor Experience, Finance, and Production teams.
• Practical and solutions driven, with the ability to use initiative to resolve stock discrepancies, improve logistics workflows, and tackle operational challenges with a practical, often physical, hands-on approach.
• Clear, professional verbal and written communication skills to engage effectively with internal teams, external partners, and clients. 
• Passionate about art and culture, taking pride in delivering quality work while contributing innovative commercial ideas.
• Able to undertake a hands-on role involving regular stock handling, packing and movement of inventory between gallery and storage locations.

 
Desirable

• Experience in tracking and managing multi-category inventory (editions, publications, retail merchandise) with a detail-oriented approach to stock accuracy and reporting. 
• Familiarity with Shopify (or similar e-commerce platforms), Microsoft Excel, and Salesforce (or equivalent CRM databases). 
• Experience in retail or customer-facing environments, with a strong emphasis on visual presentation and sales driving. 
• Hands-on experience handling fine art across various mediums, applying bespoke packing techniques for high-value artworks, and navigating domestic/international shipping standards. 

 
This job description is a guide to the nature of the work required of the Enterprise Production & Logistics Coordinator role and does not form part of the contract of employment. It is neither wholly comprehensive nor restrictive and does not preclude change or development which may be required in the future.

Additional Information

Hours:
This is a full-time role working five days per week. Our normal working hours are 10am to 6pm, Monday to Friday. Serpentine operates a hybrid working model, with the postholder expected to work three days per week on-site at the Gallery (including mandatory attendance on Thursdays and Fridays) and two days remotely. 
 
The jobholder may also be required, within reason, to attend the Gallery on additional days during key periods such as exhibition openings, events or art fairs, with reasonable notice provided wherever possible.
 
Duration of Appointment:
This is a permanent appointment, subject to a 3-month probationary period.
 
Annual Leave:
The annual leave entitlement is 25 days per annum pro rata rising to 30 days after 5 years’ service.  In addition, staff receive 8 Bank Holidays per annum.
 
Pension:
Participation in Serpentine’s auto-enrolment pension scheme. You can opt out if you wish.
 
Other Benefits:
After completion of your probationary period, we offer other benefits including: 

• discount on certain products such Limited Editions; 
• access to our employee assistance programme; 
• season travel ticket loans and a 
• Cycle2Work scheme. 

 
How to Apply:
Please apply with your CV and Cover Letter. In your Cover Letter, please address:
 

• How your skills and experiences will bring benefit to the role;
• Examples of how you have applied relevant skills and experience we are looking for in your current or previous work;
• What specifically attracts you to this role and Serpentine.

 
Closing Date:
The closing date for completed applications is midnight on 26 November 2026.

Interviews will be held week commencing 7 December 2026.

Salary

Minimum: 32500
Maximum: 32500
Currency: GBP
Pay period: Annual