Senior Software Engineer

Overview

This is a remote role that may only be hired in the following location(s) NC and OH.

This position provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing functionality. May oversee the work of less experienced analysts or assist in special projects as needed.

This role requires experience developing, administering, and supporting Hyland OnBase solutions, including workflow automation, integrations, document management, and enterprise content management (ECM) platforms. The associate will partner with business and technical teams to design, develop, implement, and support OnBase-based solutions across the enterprise.

Responsibilities & Qualifications

Responsibility:

• System Enhancement - Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application functions as designed. Designs, develops, and supports Hyland OnBase solutions including Workflow, WorkView, Document Import Processor (DIP), Unity Forms, Application Enabler, and custom integrations.

• Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Evaluates business requirements and translates them into scalable OnBase solutions and automated business processes.

• Business Support - Provides technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Drafts documentation to be used for system, end user, and operational purposes, including technical specifications and application designs. Supports OnBase production environments and troubleshooting activities including workflow processing, document ingestion, integration services, and performance optimization.

• Technical Expertise - Responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serves as a technical resource for management, associates, and business units. Provides subject matter expertise on Hyland OnBase architecture, Unity API development, REST API integrations, WorkView applications, and enterprise content management best practices.

• On-call Support – Primarily for change management implementation and deployment.

Qualifications: Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Education: Bachelor Degree

Preferred Area of Study: Computer Science

Preferred Area of Experience: MS.NET; ASP.NET; SQL Scripting; Powershell Scripting; Hyland OnBase Administration and Development; Enterprise Content Management (ECM); Workflow Automation; Unity API Development; REST API Integration

Preferred Qualifications:

• Advanced experience with programming languages such as Microsoft .NET (C#); ASP.NET Core; JavaScript; HTML 5; XML; SQL Scripting and Powershell Scripting,
• Advanced experience with Hyland OnBase development tools and modules including Workflow, WorkView, Unity Forms, Unity Client, Application Enabler, Document Import Processor (DIP), and Unity API,
• Advanced experience developing and supporting OnBase integrations using REST APIs, web services, Microsoft SQL Server, and enterprise middleware platforms,
• Experience administering and supporting OnBase environments including security configuration, lifecycle management, document types, keyword management, queues, and workflow administration,
• Advanced experience with Microsoft Team Foundation Server (TFS), Azure DevOps, Git, or similar code repository systems,
• Advanced experience with ServiceNow or other information technology ticketing systems,
• Ability to build strong collaborative and productive relationships,
• In-depth knowledge of System Development Life Cycle methodologies (Waterfall and Agile),
• Knowledge of enterprise content management (ECM), intelligent document processing, records management, and workflow automation best practices,
• Hyland OnBase Certified System Administrator (OCSA), Hyland OnBase Certified Application Builder (OCAB), Hyland OnBase Certified Workflow Administrator (OCWA), or equivalent Hyland certifications preferred,
• Experience supporting high-availability production environments and participating in software upgrades, patching, migrations, and disaster recovery activities,
• Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.

Additional Information

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in OH, the base pay for this position is generally between $120,000 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.