Workplace Experience Supervisor
SPS Holding
Workplace Experience Supervisor
SPS Holding
Global BPO and intelligent document management
📍 Chicago, Illinois, United States
On site
The Workplace Experience Supervisor is the visible leader of the front‐of‐house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. This role simultaneously delivers exceptional service and high levels of hospitality. They are detail-oriented, organized, maintain a professional image, lead by example, and are keenly aware of the needs of the clients and the team. By observing company culture, and how the environment operates, the Workplace Experience Supervisor will drive and enhance the visitor and in-office experience.
The Workplace Experience Supervisor will collaborate with stakeholders across different departments and vendors to deliver an exceptional, curated experience for clients, colleagues, and guests. The Workplace Experience Supervisor will work closely with account leadership to ensure flawless execution of services and timeliness of daily deliverables.
• Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams
• Create personalized and memorable experiences for our client and their visitors
• Foster a culture of hospitality
• Provide coaching and feedback to drive continuous team improvement
• Coordinate staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness, and emergencies
• Ensure all requests are properly tracked and recorded in our ticketing system
• Maintain and report metrics for a variety of reporting systems
• Perform daily walkthroughs to observe team performance firsthand
• Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences
• Ensure accuracy of team timekeeping records
• Participate in regular client business review meetings
• Lead daily team meetings
• Conduct and deliver annual employee performance evaluations
• Ensure strict adherence to all SPS policies and procedures
• Assist with the development of training materials, execution of formal training sessions, and cross-training of team members
• Meet all client and SPS deadlines
• Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations
• Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction, and support the career development of team members
• Ensure confidentiality of client and visitor information
• Maintain a polished and professional demeanor and appearance
• Lead by example to set the standard for the team
• Associate or bachelor’s degree, or equivalent experience, is required
• 2+ years of experience in a high-end hospitality environment (like luxury hotels or fine dining restaurants) is required
• Prior supervisory or managerial experience is strongly preferred
• Prior experience in a client-facing role in a similar industry (like legal or financial industries) is preferred
• Strong communication, interpersonal, and problem-solving skills
• Professional appearance and demeanor
• Strong computer proficiency skills
• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Ability to lift or move 40 lbs. or greater frequently
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
TRAVEL:
• None or negligible
OTHER DUTIES:
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Pay Range 75000 - 80000 USD
Global BPO and intelligent document management
SPS Holding is a global provider of business process outsourcing and document management services that helps companies optimize and automate back-office tasks, digitize documents, and manage client communications. It delivers services through Technology Business Solutions (TBS) for back-office operations and data management, and Enterprise Workplace Solutions (EWS) for office logistics and workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content and automate tasks like claims handling and invoice processing. The company differentiates itself with a large global footprint (over 20 countries and 8,500+ employees) and an integrated end-to-end approach across digital process optimization and workplace services for industries such as banking, insurance, healthcare, and legal. Its goal is to help clients transform operations through data-driven, automated processes so they can focus on core activities.
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