Content Program Manager
About the job
- 10+ years of experience with 6–8 years in program/project management within marketing/content operations or enterprise PMO; healthcare/regulatory experience preferred
- Hands-on experience running RACI, SLAs, stage-gates, RAID logs, and cross-team ceremonies; strong familiarity with DAM/CMS, metadata/taxonomy, and accessibility practices
- Demonstrated discipline in compliance workflows (HIPAA-safe processes, Legal/Brand reviews) and audit-readiness
- Practical exposure to AI in content ops with Responsible AI practices (guardrails, human oversight, documentation)
- Excellent communication, stakeholder management, and problem-solving skills; comfort with KPI dashboards and executive updates
- Run weekly ceremonies (intake, prioritization, status reviews), maintain program plans, RAID logs, and stage-gate checklists; escalate risks with data and options
- Coordinate cross-channel calendars and capacity, aligning Thought Leadership, Events, Digital/Social, and Direct milestones with downstream activation
- Steward governance in motion: taxonomy/metadata application, version control, accessibility checks, compliance approvals, and audit trail completeness
- Operationalize AI-enabled workflows (brief templates, outline generation, variant creation, QC prompts) under Responsible AI guardrails with human review
- Partner with creative studio and agencies on briefs, SLAs, and delivery; track cycle time, defects, and rework to drive continuous improvement
- Produce program dashboards and reports (predictability, reuse rates, compliance findings, engagement influence) and facilitate monthly/quarterly business reviews
- Support budget tracking, vendor coordination, and resourcing allocations in partnership with the Content Program Management Lead
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
- Bachelor’s degree required; certifications such as PMP, Agile/Lean, or DAM
About the company
UnitedHealth Group combines two platforms, UnitedHealthcare and Optum, to provide health insurance and health services. UnitedHealthcare offers medical, dental, and vision plans for individuals, employers, and government programs, including Medicare and Medicaid. Optum uses data, technology, and analytics to deliver pharmacy care, care management, and consulting to providers, payers, and government entities. The company earns revenue from insurance premiums and service fees, and aims to help people live healthier lives by expanding access to affordable, high-quality care and improving health outcomes through data-driven solutions.
Company Size
10,001+
Company Stage
IPO
Headquarters
Eden Prairie, Minnesota
Founded
1980
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Simplify's Take
What believers are saying
- TPG's September 8, 2026 WellMed stake sale speeds Florida clinic growth and margin repair.
- Optum Insight's 2026 AI rollout targets coding and prior authorization, lifting operating efficiency.
- Management expects Optum Health margins near 2% in 2026, then 4% in 2027.
What critics are saying
- CalPERS survived dismissal on October 1, 2026 claims tied to $3.3 billion earnings maneuvers.
- Ballad Health's Medicare Advantage fight continues through arbitration after September 14, 2026 dismissal.
- AI-denial litigation and DOJ Medicare probes threaten Optum's credibility and reimbursement economics into 2027.
What makes UnitedHealth Group unique
- UnitedHealth pairs insurance with Optum clinics, PBM, and data services across one platform.
- Jodee Kozlak's September 24, 2026 CAO role centralizes modernization across people, real estate, procurement.
- CertifyOS credentialing with UnitedHealthcare, Cigna, and Centene locks in payer workflow infrastructure.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↓ -8%1 year growth
↓ -8%2 year growth
↓ -8%UnitedHealth must face shareholder lawsuit by CalPERS, judge rules. David Voreacos and John Tozzi, Bloomberg September 30, 2026 02:19 PM CDT UnitedHealth Group Inc. must defend itself against a slimmed-down lawsuit by a major shareholder that alleges investors were deceived about financial transactions that boosted earnings, a federal judge ruled. Enjoy complimentary access to this article, newsletters and more. No Surprises Act billing disputes are finding their way to the courts as providers allege nonpayment of binding awards.
UnitedHealth's LHC Group hit by vishing. LHC Group, a home health and hospice provider owned by UnitedHealth Group's Optum, has disclosed a data breach tied to a vishing attack that exposed patient information, confirming the LHC Group Optum vishing breach as the latest cybersecurity incident affecting a major UnitedHealth subsidiary. How the LHC Group Optum vishing breach actually unfolded. LHC Group said it became aware April 7 that an employee may have fallen victim to a voice phishing scheme, according to the September notice. The company's third-party technology vendor, which supports referral management, care coordination, and clinical workflow functions, subsequently flagged suspicious activity tied to an LHC user account. The scope and timeline of unauthorized access. An investigation determined a threat actor stole credentials and accessed a large volume of files containing patient protected health information on the vendor's platform. The unauthorized access occurred from April 7 to April 15, and LHC Group began confirming the identities of affected individuals July 9, a roughly three-month gap between the initial incident and identity confirmation that reflects the often lengthy forensic process required to fully characterize a breach's scope. What data was exposed within this LHC Group Optum vishing breach. Exposed data may have included patient names, addresses, dates of birth, clinical summaries, treatment plans, diagnosis codes, dates of service, provider information, health insurance details, and Medicare or Medicaid ID numbers. Social Security numbers and financial information were involved in limited instances, according to the notice. Why this range of exposed data matters. The breadth of clinical and identifying information potentially exposed, spanning treatment plans and diagnosis codes alongside identity documents like Social Security numbers, illustrates the significant privacy stakes for affected patients even though the most sensitive financial data was limited to only a subset of cases. The regulatory disclosure behind this LHC Group Optum vishing breach. The breach was reported to HHS' Office for Civil Rights on Sept. 4 with an initial figure of 500 affected individuals, a placeholder count that companies commonly file while a review is ongoing and that may rise as LHC Group's investigation continues. OCR posted the figure later in the month. Why this placeholder figure doesn't reflect the full scope. Using a placeholder figure while an investigation remains active is standard breach reporting practice, meaning the true number of affected individuals will likely become clearer only as LHC Group completes its review, a pattern consistent with how the company's earlier 2026 breach involving vendor Doctor Alliance also affected more than 28,000 individuals once fully tallied. LHC Group's response to this Optum vishing breach. LHC Group disabled the compromised account, notified the FBI, engaged third-party forensic experts, and is offering two years of free credit monitoring and identity protection through IDX. The company said it has no evidence the information has been misused. Why this response reflects standard breach protocol. Disabling the compromised account and engaging both law enforcement and independent forensic experts represents the standard sequence of containment and investigation steps healthcare organizations typically follow after confirming unauthorized access, though the company's assurance that no misuse has been detected does not rule out the possibility of future harm to affected individuals. How this LHC Group Optum vishing breach fits its corporate ownership. LHC Group, with about 30,000 employees across dozens of states, became part of UnitedHealth Group's Optum in 2023 as part of a $5.4 billion acquisition. This ownership places the breach within the broader portfolio of UnitedHealth Group companies already facing significant public and regulatory scrutiny over cybersecurity, following the massive Change Healthcare cyberattack that affected the industry broadly in 2024. Why this adds to UnitedHealth's ongoing scrutiny. Given the heightened attention already directed at UnitedHealth Group's cybersecurity practices and broader corporate structure, this breach at a subsidiary acquired for $5.4 billion adds another data point to the sustained public and regulatory focus the company has faced across multiple fronts throughout 2026. What this LHC Group Optum vishing breach means going forward. With LHC Group's investigation still ongoing and the initial 500-person figure likely to rise, affected patients should expect updated notifications as the company completes its review of exactly whose information was compromised. Given that this marks at least the second vendor-related breach LHC Group has experienced in 2026, following an earlier incident involving vendor Doctor Alliance, the company and its parent Optum may face pressure to strengthen vendor risk management and employee training specifically around voice phishing recognition. What to watch going forward. As LHC Group's investigation continues, industry observers will likely watch how much the affected individual count grows beyond the initial 500-person placeholder figure, and whether additional details emerge about the specific vendor platform involved. Given the recurring pattern of vishing and third-party vendor compromise affecting LHC Group specifically this year, this LHC Group Optum vishing breach may prompt renewed scrutiny of how UnitedHealth Group's Optum subsidiaries manage vendor access controls and employee security training across their home health and hospice operations nationally.
UnitedHealth Group creates new chief administrative officer position. September 24, 2026 UnitedHealth Group has named Jodee Kozlak to the newly-created role of chief administrative officer, the healthcare giant announced Thursday morning.
UnitedHealth, Cigna team with CertifyOS on provider credentialing - Modern Healthcare. UnitedHealth, Cigna, Centene join forces on provider credentialing. September 23, 2026 05:00 AM CDT Health insurance companies are joining forces to simplify the arduous provider credentialing process.
UnitedHealth Group's Optum has sold a stake in its Florida WellMed clinics to private equity firm TPG and formed a strategic partnership. The clinics will remain in Optum's network and continue serving patients. TPG's involvement aims to accelerate growth through local focus and investment capacity whilst Optum works to improve clinic performance. UnitedHealth opens approximately 15 clinics in Florida annually. The partnership supports both profitability repair and expansion without slowing the company's broader turnaround. Optum Health is recovering from a challenging 2025, when it generated $102 billion revenue, down 3% year over year, with operating margins below zero. Management expects margins of roughly 2% in 2026, 4% in 2027, and 6% in 2028.