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Spectrum & RingCentral launch AI contact center suite. March 13, 2026 Partnership delivers unified AI-powered communications to mid-market and enterprise customers. The gist. * Expanded partnership offering. Spectrum and RingCentral launch integrated AI-powered contact center solutions. * Unified communications platform. Combines voice, video and digital channels for streamlined workflows. * Business impact focus. Mid-market and enterprise customers gain deeper insights and improved service efficiency. Spectrum and RingCentral are betting that unified AI communications can solve the fragmented toolset problem plaguing mid-market contact centers. The companies announced on March 11 an expansion of their partnership to deliver Unified Customer Experience (UCX) with RingCentral. The offering integrates RingCentral's RingCX omnichannel contact center and AI Conversation Expert (ACE) for Spectrum Business customers. UCX with RingCentral will be available nationwide in late March. "Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service," said Keith Dardis, executive vice president, Spectrum Business. Table of contents. What's in the box: RingCX and ACE join the portfolio. The expansion centers on two additions to what the companies are now branding as the Unified Customer Experience (UCX) with RingCentral portfolio. Both tools layer on top of the existing Unified Communications with RingCentral offering that Spectrum Business has carried previously, deepening the integration between front-office communications and back-office insight. RingCX: the omnichannel contact center play. RingCX is RingCentral's AI-first contact center platform, consolidating voice, video, SMS, web chat, social media and more than 20 additional digital channels into a single cloud workspace. The headline capability here is AI Quality Management, which automatically scores every interaction - not a sampled subset, but 100% of them - pulling real-time sentiment data and conversation analytics without requiring manual supervisor review. For contact center leaders perpetually understaffed on QA, that's the pitch. ACE: revenue intelligence for the sales floor. AI Conversation Expert, or ACE, is positioned as a sales-side add-on rather than a contact center tool. It transcribes and analyzes calls and meetings, then surfaces what RingCentral calls "revenue intelligence" - flagging deal risks, tracking competitor mentions and identifying the behaviors correlated with closed business. Crucially, ACE syncs those insights directly into the CRM, which addresses one of the more persistent friction points in sales operations: reps manually logging call notes after the fact. Automated coaching and sentiment analytics round out the feature set. Why Spectrum is framing this as a network story. Spectrum is delivering UCX over its own managed network, and that distinction is doing real work in the positioning. The argument isn't just that RingCentral's software is capable - it's that running it over Spectrum's infrastructure eliminates a layer of vendor finger-pointing when call quality degrades or uptime slips. For the mid-market and enterprise buyers Spectrum is targeting, that single-throat-to-choke dynamic, backed by 24/7 local support and onboarding services, is meant to compete with the complexity of assembling a best-of-breed stack independently. The target buyer and the problem being solved. Both companies are pointing squarely at organizations running fragmented communications and customer experience tooling - separate platforms for UC, contact center and conversation intelligence that don't share data and don't talk to each other cleanly. The industries called out explicitly are healthcare, education, government and financial services, verticals where compliance requirements and security expectations make the "one vendor, one network" argument particularly resonant. Notable news & distinguished data for tomorrow's c-suite. The combined UCX pitch connects the full customer lifecycle: from inbound contact center interactions through sales conversations through CRM data - under one managed umbrella. Whether mid-market buyers will simplify toward that or continue to mix point solutions remains the open question, but the portfolio now gives Spectrum Business a credible response when those conversations come up. Below is a block quote. By embedding intelligence at the core of every conversation, we're enabling organizations to drive faster resolutions, deeper insights, and measurable business growth. - Sandra Krief, SVP, global service providers RingCentral UCX platform capabilities. | Capability | Description | | RingCX Omnichannel | Unifies voice, video and 20+ digital channels in one workspace | | AI Quality Management | Automatically scores 100% of interactions for sentiment | | AI Conversation Expert | Transcribes and analyzes calls for revenue intelligence | | CRM Integration | Syncs insights directly to CRM, eliminating manual entry | | Managed Network Delivery | Runs over Spectrum's network with 24/7 support | Acquisitions and partnerships keep RingCentral busy. RingCentral has executed a comprehensive AI transformation across its contact center portfolio through strategic acquisitions and partnerships. In September 2025, the company acquired CommunityWFM, rebranding it as RingCentral AI Workforce Management and integrating AI-powered forecasting, schedule optimization and real-time adherence monitoring into its RingCX platform. The company deepened its partnership ecosystem in August 2025, when RingCentral and NICE extended their decade-long collaboration with a new multi-year agreement. RingCentral's AI momentum accelerated into 2026 with strong financial performance. On Feb. 19, the company announced FY2025 results featuring record free cash flow and AI-driven ARR approaching 10% of total ARR. That same day, RingCentral disclosed an OpenAI partnership integrating GPT-5.2 into its AI tools. Learning Opportunities Industry context: Unified Customer Experience is the goal. AI-powered contact center platforms are consolidating cloud UCaaS and CCaaS capabilities to deliver unified customer experiences, but integration gaps remain the primary barrier to ROI. Organizations deploying AI at scale report 88% adoption rates, yet only 25% have operationalized AI into daily workflows. Vendors are merging contact center, UCaaS and CPaaS capabilities as organizations seek to eliminate fragmented toolsets. Despite widespread AI deployment, only 7% of contact centers deliver seamless cross-channel transitions. RingCentral background. A cloud-based communications provider founded in 1999 in Belmont, Calif., RingCentral targets IT leaders, contact center managers and business executives seeking to unify telephony, messaging, meetings, contact center and events on a single platform. The company offers UCaaS and an AI-enabled contact center as a service suite, serving organizations from small businesses to global enterprises across healthcare, education, logistics and financial services. Have a tip to share with our editorial team? Drop us a line: [email protected] Dom Nicastro is editor-in-chief of CMSWire and an award-winning journalist with a passion for technology, customer experience and marketing. With more than 20 years of experience, he has written for various publications, like the Gloucester Daily Times and Boston Magazine. He has a proven track record of delivering high-quality, informative, and engaging content to his readers. Dom works tirelessly to stay up-to-date with the latest trends in the industry to provide readers with accurate, trustworthy information to help them make informed decisions. Connect with Dom Nicastro: Featured Research

News: Spectrum Business and RingCentral expand partnership with AI contact center and conversation intelligence. #contactcenterworld, @ringcentral Stamford, CT and Belmont, CA, USA, Mar 11, 2026 - Spectrum and RingCentral, Inc. (NYSE: RNG), a global provider in AI-powered business communications, announced a significant expansion of their partnership to make RingCentral's RingCXTM, an AI-first omnichannel contact center, and its AI Conversation Expert (ACETM), advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the newly minted Unified Customer Experience (UCX) with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth. By combining communications, contact center and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows. Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realization, resulting in faster resolution, improved quality and smarter decision-making across the organization; all backed by Spectrum's expert onboarding services, network reliability and 24/7 local support. "Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service," said Keith Dardis, Executive Vice President, Spectrum Business. "UCX with RingCentral solves this by offering one cloud-based solution on Spectrum's network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential." With the launch of UCX with RingCentral, Spectrum Business customers gain access to customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights. "Launching UCX with RingCentral, we're transforming every interaction into an opportunity," said Sandra Krief, SVP, Global Service Providers at RingCentral. "By embedding intelligence at the core of every conversation, we're enabling organizations to drive faster resolutions, deeper insights, and measurable business growth." Availability Posted by Veronica Silva Cusi, news correspondent Source: https://corporate.charter.com About Spectrum: Charter Communications, Inc. (NASDAQ:CHTR) is a broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the Company offers a full range of residential and business services including Spectrum Internet(R), TV, Mobile and Voice. About RingCentral, Inc.: RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine. Today's tip of the day - reporting outsourced performance. Read today's tip or listen to it on podcast. Related editorial. More editorial from Spectrum. Published: Thursday, March 12, 2026

Spectrum Business and RingCentral have expanded their partnership to offer AI-powered contact centre and conversation intelligence tools to mid-sized and large customers. The new Unified Customer Experience (UCX) with RingCentral portfolio adds RingCX, an AI-first omnichannel contact centre, and ACE, an advanced conversation intelligence system. RingCX unifies voice, video and over 20 digital channels whilst automatically scoring all interactions for sentiment and compliance. ACE analyses sales calls and meetings to identify deal risks, track competitors and sync insights directly to CRM systems. The integrated solution, delivered over Spectrum's managed network, aims to eliminate fragmented workflows and provide end-to-end visibility across service performance. UCX with RingCentral will be available to Spectrum Business customers nationwide in late March.