S

SAIC

Technology integrator delivering defense IT solutions

VIP Executive Support Team Lead

Full-Time
No salary listed
Mid
Bachelor's
Washington, DC, USA
Remote
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's degree and five years of experience, or seven years of specialized experience with no degree, including at least two years leading a technical support team in a high-touch customer environment.
  • Executive-level customer service and communication skills, with the ability to perform root cause analysis and drive issue resolution under pressure.
  • Extensive experience troubleshooting Windows 11, Active Directory, Azure Active Directory, Microsoft Office 365, Mobile Device Management (Intune/Azure), SCCM, and laptop computer hardware.
  • Dell Certification, with self-guided certification provided through FERC Dell TechDirect.
  • HDI-DAST certification within three months after hire.
  • Flexibility to work an after-hours 24/7 support rotation, executive event support, and on-call escalations.
  • Ability to obtain and maintain a Public Trust clearance; U.S. citizenship is required.
Responsibilities
  • Coordinate and lead the day-to-day operations of a four-person Executive/VIP Support Team, including team scheduling, workload distribution, ticket queue health, escalations, and SLA performance.
  • Deliver white-glove technical support to executive-level customers with minimal to no supervision, working with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems.
  • Interact daily with executive-level customers, supervisors, and peer groups to manage workflow promptly and professionally; provide executive-level communications during incidents and service disruptions.
  • Support Executive/VIP communication and information systems and networks, including remote communications equipment; iPhone, iPad, and Android devices; deployable network communication systems; BGAN terminals; secure telephone equipment; laptops, desktops, and computer peripherals.
  • Configure and support enterprise collaboration and VTC technologies, including Microsoft Teams Rooms, Zoom, Webex, Teams Phone, VoIP services, and executive boardroom technology.
  • Document, upgrade, and replace hardware and software applications for VIP-associated users and devices.
  • Install, troubleshoot, repair, operate, and maintain VIP-associated equipment, laptops, workstations, thin clients, Dell tablets, printers, scanners, and other equipment within the scope of the task.
  • Deploy mobile devices to Executive/VIP staff, manage business applications, user provisioning, access management, and device configuration.
  • Drive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.
Desired Qualifications
  • Experience working as an individual subject-matter expert for executive-level communications support and strong leadership capabilities; ability to organize and manage individual and team schedules.
  • Thorough knowledge of peripherals such as printers and monitors, and hardware and software in an enterprise environment.
  • Experience with ITSM platforms such as ServiceNow and ticketing systems, and analyzing ticket trends to develop KPI dashboards and workflow improvements.
  • LAN/WAN troubleshooting; thorough understanding of TCP/IP networking, DNS, DHCP, VPN/remote access, and encryption devices.
  • Desired certifications include MCSE, CCNA, CompTIA A+, Network+, and ITIL v4.
  • Ability to work as part of a team through all phases of customer support, including physical activities such as moving printers, workstations, scanners, and other items.

About the company

SAIC is a technology integrator that supports the U.S. government with engineering and IT services for defense, space, and intelligence missions. Its offerings include integrating complex systems, software, data analytics, cybersecurity, and digital engineering to help national security programs run smoothly. The company operates by combining technical expertise with large-scale government contracts, delivering end-to-end solutions from planning and development to deployment and support. Unlike many firms that focus on a single product, SAIC differentiates itself through a long history of government work, its origins as an employee-owned company, and its growth through strategic acquisitions to broaden capabilities in digital engineering, mission IT, and related services. SAIC’s goal is to enable national defense and intelligence operations by providing the technology and services needed to design, build, and maintain critical systems at scale.

Company Size

10,001+

Company Stage

IPO

Headquarters

Reston, Virginia

Founded

1969

Get referred to SAIC

See people who can refer or advise you

Benefits

  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

2%
Yahoo Finance
Oct 13th, 2026
SAIC names Prabu Natarajan civilian chief, hires ex-Northrop Grumman executive Ken Crews as CFO

SAIC has named Prabu Natarajan permanent executive vice president of its Civilian Business Group, effective immediately. He had led the group on an interim basis for several months. Kenneth Crews will join the company on October 30 as executive vice president and chief financial officer elect. He previously served as corporate vice president and chief financial officer at Northrop Grumman, where he spent more than 20 years. Natarajan, the current chief financial officer, will stay in that role during the transition. Crews will formally take over on December 7, 2026, while Natarajan keeps his post as executive vice president of Enterprise Operations and oversight of Project ORBIT. Chief executive officer Jim Reagan said the right leaders in the right roles are critical to accelerating growth. SAIC has annual revenues of about $7.3 billion.

MarketScreener
Oct 13th, 2026
SAIC announces key leadership appointments.

SAIC announces key leadership appointments. Published on 10/13/2026 at 04:25 pm EDT GlobeNewswire Prabu Natarajan Named Permanent Executive Vice President of the Civilian Business Group; Kenneth Crews to Join SAIC as Executive Vice President and Chief Financial Officer Elect RESTON, Va., Oct. 13, 2026 (GLOBE NEWSWIRE) - Science Applications International Corp. (NASDAQ: SAIC) today announced two key leadership appointments intended to strengthen the executive team and position the company for long-term success through accelerated growth and strong execution. Prabu Natarajan has been named permanent Executive Vice President of the Civilian Business Group, effective immediately, after serving as interim lead for the past several months. Natarajan currently serves as SAIC's Chief Financial Officer and brings deep enterprise leadership and extensive knowledge of SAIC's business, customers, and strategy to his new role. As the Civilian Business Group leader, he will continue to build on the group's momentum and advance SAIC's growth and delivery for federal civilian customers. Natarajan will continue his role as Executive Vice President of Enterprise Operations and oversight of Project ORBIT. Kenneth (Ken) Crews will join SAIC as Executive Vice President and Chief Financial Officer Elect. Crews is an accomplished finance executive with extensive experience driving enterprise performance, shaping business strategy, and enabling sustainable growth across complex organizations. He previously served as Corporate Vice President and Chief Financial Officer at Northrop Grumman, where he held several leadership roles during his more than 20 years with the company. Crews will join SAIC on October 30, with Natarajan continuing to serve as Chief Financial Officer during the transition. Crews will formally assume the Chief Financial Officer role on December 7, 2026. "SAIC has significant opportunities ahead, and having the right leaders in the right roles is critical to executing our strategy and accelerating growth," said Jim Reagan, SAIC Chief Executive Officer. "Prabu has demonstrated strong leadership of our Civilian business and brings a deep understanding of our customers, our company, and the missions we support. Ken brings significant financial and operational leadership experience that will continue to help us drive performance and execute our strategy. I look forward to working with these accomplished leaders as we build on the momentum we have established and position SAIC for continued growth and long-term success." The appointments come as SAIC continues to advance its strategy, invest in differentiated capabilities and talent, and focus on delivering greater value for customers and shareholders. About SAIC SAIC(R) is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We rapidly integrate emerging technologies into mission operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Media Contact Caralyn Duke Senior Manager, Media Relations [email protected] Investor Relations Contact Jon Raviv VP, Investor Relations [email protected] Forward-Looking Statements Forward-Looking Statements Certain statements in this release contain or are based on "forward-looking" information within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by words such as "expects," "intends," "plans," "anticipates," "believes," "estimates," "guidance," and similar words or phrases. Forward-looking statements in this release may include, among others, estimates of future revenues, operating income, earnings, earnings per share, charges, total contract value, backlog, outstanding shares and cash flows, as well as statements about future dividends, share repurchases and other capital deployment plans. Such statements are not guarantees of future performance and involve risk, uncertainties and assumptions, and actual results may differ materially from the guidance and other forward-looking statements made in this release as a result of various factors. Risks, uncertainties and assumptions that could cause or contribute to these material differences include those discussed in the "Risk Factors," "Management's Discussion and Analysis of Financial Condition and Results of Operations" and "Legal Proceedings" sections of our Annual Report on Form 10-K, as updated in any subsequent Quarterly Reports on Form 10-Q and other filings with the SEC, which may be viewed or obtained through the Investor Relations section of our website at saic.com or on the SEC's website at sec.gov. Due to such risks, uncertainties and assumptions you are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date hereof. SAIC expressly disclaims any duty to update any forward-looking statement provided in this release to reflect subsequent events, actual results or changes in SAIC's expectations. SAIC also disclaims any duty to comment upon or correct information that may be contained in reports published by investment analysts or others. (C) GlobeNewswire - 2026

GlobeNewswire
Oct 13th, 2026
SAIC announces key leadership appointments.

SAIC announces key leadership appointments. Prabu Natarajan named permanent Executive Vice President of the Civilian Business Group; kenneth Crews to join SAIC as Executive Vice President and Chief Financial Officer Elect. October 13, 2026 16:25 ET | Source: SAIC, Inc. RESTON, Va., Oct. 13, 2026 (GLOBE NEWSWIRE) - Science Applications International Corp. (NASDAQ: SAIC) today announced two key leadership appointments intended to strengthen the executive team and position the company for long-term success through accelerated growth and strong execution. Prabu Natarajan has been named permanent Executive Vice President of the Civilian Business Group, effective immediately, after serving as interim lead for the past several months. Natarajan currently serves as SAIC's Chief Financial Officer and brings deep enterprise leadership and extensive knowledge of SAIC's business, customers, and strategy to his new role. As the Civilian Business Group leader, he will continue to build on the group's momentum and advance SAIC's growth and delivery for federal civilian customers. Natarajan will continue his role as Executive Vice President of Enterprise Operations and oversight of Project ORBIT. Kenneth (Ken) Crews will join SAIC as Executive Vice President and Chief Financial Officer Elect. Crews is an accomplished finance executive with extensive experience driving enterprise performance, shaping business strategy, and enabling sustainable growth across complex organizations. He previously served as Corporate Vice President and Chief Financial Officer at Northrop Grumman, where he held several leadership roles during his more than 20 years with the company. Crews will join SAIC on October 30, with Natarajan continuing to serve as Chief Financial Officer during the transition. Crews will formally assume the Chief Financial Officer role on December 7, 2026. "SAIC has significant opportunities ahead, and having the right leaders in the right roles is critical to executing our strategy and accelerating growth," said Jim Reagan, SAIC Chief Executive Officer. "Prabu has demonstrated strong leadership of our Civilian business and brings a deep understanding of our customers, our company, and the missions we support. Ken brings significant financial and operational leadership experience that will continue to help us drive performance and execute our strategy. I look forward to working with these accomplished leaders as we build on the momentum we have established and position SAIC for continued growth and long-term success." The appointments come as SAIC continues to advance its strategy, invest in differentiated capabilities and talent, and focus on delivering greater value for customers and shareholders. About SAIC SAIC(R) is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We rapidly integrate emerging technologies into mission operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. Forward-Looking Statements Forward-Looking Statements Certain statements in this release contain or are based on "forward-looking" information within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by words such as "expects," "intends," "plans," "anticipates," "believes," "estimates," "guidance," and similar words or phrases. Forward-looking statements in this release may include, among others, estimates of future revenues, operating income, earnings, earnings per share, charges, total contract value, backlog, outstanding shares and cash flows, as well as statements about future dividends, share repurchases and other capital deployment plans. Such statements are not guarantees of future performance and involve risk, uncertainties and assumptions, and actual results may differ materially from the guidance and other forward-looking statements made in this release as a result of various factors. Risks, uncertainties and assumptions that could cause or contribute to these material differences include those discussed in the "Risk Factors," "Management's Discussion and Analysis of Financial Condition and Results of Operations" and "Legal Proceedings" sections of our Annual Report on Form 10-K, as updated in any subsequent Quarterly Reports on Form 10-Q and other filings with the SEC, which may be viewed or obtained through the Investor Relations section of our website at saic.com or on the SEC's website at sec.gov. Due to such risks, uncertainties and assumptions you are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date hereof. SAIC expressly disclaims any duty to update any forward-looking statement provided in this release to reflect subsequent events, actual results or changes in SAIC's expectations. SAIC also disclaims any duty to comment upon or correct information that may be contained in reports published by investment analysts or others.

WashingtonExec
Oct 12th, 2026
Retired Lt. Gen. Stephen Smith joins SAIC as VP, client executive.

Retired Lt. Gen. Stephen Smith joins SAIC as VP, client executive. Retired Lt. Gen. Stephen Smith has joined SAIC as vice president and client executive. Smith brings 35 years of Army service to the role, most recently serving as deputy commanding general of U.S. Army Forces Command and U.S. Army Western Hemisphere Command at Fort Bragg, North Carolina. In his new role, Smith will strengthen SAIC's partnership with joint defense commands and align its capabilities to accelerate customers' critical missions. His addition aligns with SAIC's commitment to bringing warfighter advocacy and peer-to-peer customer intimacy to its Department of War portfolio, the company said. Smith also served as commanding general of the Army's 7th Infantry Division at Joint Base Lewis-McChord, Washington; joint director of operations in Iraq and Syria during the counter-ISIS fight in the U.S. Central Command area of operations; and served as commandant of the Field Artillery School at Fort Sill, Oklahoma. Throughout his career, Smith has also held joint leadership and advisory roles in the U.S. and abroad, including in Afghanistan, Iraq, Kuwait, Syria, Germany, Alaska, and Korea. Since retiring from the Army, he has served as an advisory board member for the North Carolina State University Defense and Security Institute and the International Stability Operations Association. Staff Writer WashingtonExec celebrates the people, programs, and milestones shaping the Washington, D.C. government contracting community. Join 30,000+ leaders who start their day with The Daily. Our latest executive profiles, council news, and GovCon headlines - every morning.

Business Insider
Oct 9th, 2026
TD Cowen sticks to its Hold rating for Science Applications (SAIC).

TD Cowen sticks to its Hold rating for Science Applications (SAIC). Oct. 9, 2026, 05:35 PM In a report released on October 5, Gautam Khanna from TD Cowen maintained a Hold rating on Science Applications, with a price target of $140.00. The company's shares closed today at $126.90. According to TipRanks, Khanna is a 5-star analyst with an average return of 18.3% and a 66.87% success rate. Khanna covers the Industrials sector, focusing on stocks such as Northrop Grumman, Hexcel, and Huntington Ingalls. Science Applications has an analyst consensus of Hold, with a price target consensus of $134.29. Based on Science Applications' latest earnings release for the quarter ending July 31, the company reported a quarterly revenue of $1.88 billion and a net profit of $102 million. In comparison, last year the company earned a revenue of $1.77 billion and had a net profit of $127 million Based on the recent corporate insider activity of 51 insiders, corporate insider sentiment is positive on the stock. This means that over the past quarter there has been an increase of insiders buying their shares of SAIC in relation to earlier this year. Read More on SAIC: