Product Specialist
Calderys
Product Specialist
Calderys
Provides customized refractory solutions and services
Responsibilities:
Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.
Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.
Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.
Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.
Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.
Conduct competitor benchmarking and support product portfolio rationalization.
Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.
Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.
Support pricing, proposal preparation, and commercial discussions from a technical perspective
Requirements:
Essential:
B.Tech - Chemical/ Ceramic
Knowledge of manufacturing processes of cement industry, refractory products and application of products.
Hands-on experience in technical support, customer trials
Preferred:
Interpersonal Skills:
Ability to work with teams and lead decision-making processes in a team environment.
Excellent interpersonal communication and listening ability.
Management Skills:
Strong analytical skills.
Excellent planning and organizational skills.
A strong ability to be adaptable and flexible.
Effective negotiation skills.
Effective communication Skills.
Highly motivated / self driven, results oriented.
Capable of handling multiple priorities.
Able to generate multiple solutions to problems in order to troubleshoot them effectively.
Able to collaborate with external and internal customers and stakeholders.
Other Skills:
Ability to interpret basic financial data.
Proficient in MS-Office/GSuites.
Calderys provides refractory solutions for industries such as iron and steel, foundries, aluminum, cement, and other thermal applications. Its offerings include monolithic and brick-based refractories, plus engineering, installation, and maintenance services. The products and services are customized to meet each client’s operational needs, with close collaboration to understand challenges and develop tailored solutions that improve performance, reduce costs, and enhance safety. Unlike competitors who offer generic products, Calderys emphasizes end-to-end, long-term service through engineering, installation, and regular maintenance contracts, creating ongoing relationships with customers. The company’s goal is to help clients optimize refractory performance, extend equipment life, lower operating costs, and maintain safe, reliable operations.
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