Linen Chest

Family-owned retailer of home essentials

After-Sales Coordinator - Home Service Department

Customer SupportConfirmed live in the last 24 hours

Full-timeQuébec City, QC, CanadaNo salary listedIn-person

About the Job

Requirements

The candidate must have proven experience in customer service or after-sales support.
The candidate must have communication and interpersonal skills.
The candidate must have excellent problem-solving abilities and attention to detail.
The candidate must be able to manage multiple tasks and organize time effectively.
The candidate must be proficient with Microsoft Office and customer relationship management software.
Knowledge of the company's products and services is desirable.
The candidate must be able to collaborate in a team environment.

Responsibilities

Serve as the primary point of contact for customers regarding after-sales services.
Manage and resolve customer requests and complaints promptly and professionally.
Coordinate service and maintenance schedules with customers and internal teams.
Process and track warranty claims while ensuring compliance with company policies.
Maintain accurate records of customer interactions and service activities.
Provide customers with support and training on product use and maintenance.
Collaborate with sales, technical, and logistics teams to ensure smooth delivery of after-sales services.
Analyze after-sales data to identify trends and areas for improvement.
Continuously improve after-sales processes and customer service standards.

Desired Qualifications

Knowledge of the company's products and services, including Hunter Douglas, is a plus.

Description du poste

Servir de point de contact principal pour les clients concernant les services après-vente.
Gérer et résoudre les demandes et les plaintes des clients de manière rapide et professionnelle.
Coordonner les calendriers de service et de maintenance avec les clients et les équipes internes.
Traiter et suivre les réclamations de garantie en veillant à leur conformité avec les politiques de l'entreprise.
Maintenir des dossiers précis des interactions avec les clients et des activités de service.
Fournir un support et une formation aux clients sur l'utilisation et l'entretien des produits.
Collaborer avec les équipes de vente, techniques et logistiques pour assurer une livraison fluide des services après-vente.
Analyser les données après-vente pour identifier les tendances et les domaines à améliorer.
Améliorer continuellement les processus après-vente et les normes de service client.

Qualifications

Expérience avérée dans le service client ou le support après-vente.
Compétences en communication et en relations interpersonnelles.
Excellentes capacités de résolution de problèmes et souci du détail.
Capacité à gérer plusieurs tâches et à organiser son temps efficacement.
Maîtrise de la suite Microsoft Office et des logiciels CRM.
Connaissance des produits et services de l'entreprise (Hunter Douglas) est un plus.
Capacité à travailler en collaboration dans un environnement d'équipe.

Informations supplémentaires

About the Company

Linen Chest

Family-owned retailer of home essentials

Linen Chest is a family-owned home goods retailer with more than 35 stores across Canada, offering a wide range of home essentials such as adjustable beds, metal bed frames, bathroom hardware, and custom window coverings. It serves customers through both in-store and online channels, providing direct sales and custom services that tailor products to individual needs. The company emphasizes personalized solutions, seasonal promotions, and community engagement while maintaining its family-owned identity. Compared with competitors, Linen Chest combines a broad product lineup with a strong emphasis on customized, in-store service and local community presence, supported by a flexible omnichannel shopping experience. Its goal is to deliver quality home products and personalized service while growing its Canadian footprint and preserving its family-owned ethos.

Company size: 201-500
Company stage: Debt Financing
Total funding: $25.7M
Headquarters: Canada
Founded: 1961

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