Full-Time
After-Sales Coordinator
Home Service Department
Updated on 9/4/2026
Linen Chest
201-500 employees
Family-owned retailer of home essentials
No salary listed
Québec City, QC, Canada
In Person
 Customer Experience & Support (1) |
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- The candidate must have proven experience in customer service or after-sales support.
- The candidate must have communication and interpersonal skills.
- The candidate must have excellent problem-solving abilities and attention to detail.
- The candidate must be able to manage multiple tasks and organize time effectively.
- The candidate must be proficient with Microsoft Office and customer relationship management software.
- Knowledge of the company's products and services is desirable.
- The candidate must be able to collaborate in a team environment.
- Serve as the primary point of contact for customers regarding after-sales services.
- Manage and resolve customer requests and complaints promptly and professionally.
- Coordinate service and maintenance schedules with customers and internal teams.
- Process and track warranty claims while ensuring compliance with company policies.
- Maintain accurate records of customer interactions and service activities.
- Provide customers with support and training on product use and maintenance.
- Collaborate with sales, technical, and logistics teams to ensure smooth delivery of after-sales services.
- Analyze after-sales data to identify trends and areas for improvement.
- Continuously improve after-sales processes and customer service standards.
- Knowledge of the company's products and services, including Hunter Douglas, is a plus.
Linen Chest is a family-owned home goods retailer with more than 35 stores across Canada, offering a wide range of home essentials such as adjustable beds, metal bed frames, bathroom hardware, and custom window coverings. It serves customers through both in-store and online channels, providing direct sales and custom services that tailor products to individual needs. The company emphasizes personalized solutions, seasonal promotions, and community engagement while maintaining its family-owned identity. Compared with competitors, Linen Chest combines a broad product lineup with a strong emphasis on customized, in-store service and local community presence, supported by a flexible omnichannel shopping experience. Its goal is to deliver quality home products and personalized service while growing its Canadian footprint and preserving its family-owned ethos.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$25.7M
Headquarters
Canada
Founded
1961
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Simplify's Take
What believers are saying
- August 2026 site updates show active merchandising and SEO-driven traffic generation.
- Thirty-seven stores across Quebec, Ontario, and the Maritimes sustain local market density.
- Walmart Marketplace and custom window coverings extend baskets beyond standard bedding purchases.
What critics are saying
- Gordon Brothers funding exposes fragile liquidity and vendor dependence after June 2025.
- Heavy discounting, including 65% off in August 2026, pressures margins and brand value.
- Amazon, Walmart, and category specialists can outcompete Linen Chest; a cash crunch kills it.
What makes Linen Chest unique
- Family-owned Leibner control preserves long-term merchandising discipline in 2026.
- Linen Chest combines 37 Canadian stores with online, custom, and omnichannel sales.
- Walmart Canada Marketplace broadens reach beyond its store footprint.
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Benefits
Health Insurance
Dental Insurance
Paid Sick Leave
Employee Referral Bonus
Employee Discounts
Flexible Work Hours
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%Linen Chest, the Bed Bath & Beyond of Canada, has received a $35 million revolving credit facility from Gordon Brothers to shore up its liquidity and support future growth.