Automotive Customer Service Representative

Job Description

Job Title:

Automotive Customer Service Representative

Location:  

2655 Rayford Road, Spring, United States, 77386

Job Overview:

As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Responsibilities include, but are not limited to:

• Desire to learn automotive repair service terminology and processes
• Check guests in and out
• Answer phone calls and schedule appointments
• Provide safe shuttle service for our valued guests in our branded vehicle when needed
• Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
• Assisting the shop with receiving and processing incoming and outgoing parts as well as other errands as needed
• Assist in keeping the facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Direct, coordinate, and participate in performing guest service activities as dictated by workload
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications

Qualifications:

• Proven successful customer service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
• Ability to seek and accept coaching and direction
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• le performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• The employee is occasionally required to balance, stoop, kneel, and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Compensation: 45000 to 60000 (USD) (YEARLY)