Full-Time

Customer Support and Field Technician

Posted on 5/7/2024

Xylem

Xylem

5,001-10,000 employees

Advanced water management and technology solutions

Industrial & Manufacturing
Hardware

Senior

Middletown, CT, USA

Required Skills
Communications
Requirements
  • High School Diploma or equivalent
  • 2- or 4-years of college preferred
  • 8 years industry or government experience in hydrographic surveying
  • 5 years' current experience using HYPACK software
  • Possess a current passport and valid driver’s license
  • Strong communications skills
  • Excellent interpersonal skills
  • Attention to detail and dedication to excellent customer outcomes
  • Willingness to learn and take on new responsibilities
  • Ability to multi-task and solve problems in a fast-paced environment
Responsibilities
  • Respond to customer inquiries for technical support
  • Troubleshoot and resolve customer support inquiries
  • Document customer cases and software issues
  • Write knowledge articles for customers
  • Travel to customer sites for installations and training
  • Prepare and submit field service reports
  • Provide after-hours support as required

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

24%

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.