Customer Service Officer
Sedgwick Claims Management Services
Customer Service Officer
Sedgwick Claims Management Services
Claims management and risk solutions provider
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Service OfficerAbout the Role
We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there’s a place for you here.
Your Role:
Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
Travel Claims: Manage inbound calls for Travel Claims enquiries.
Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
Customer Support: Address customer inquiries and feedback regarding our services.
Insurance Claims: Provide motor insurance claim support in line with guidelines.
Administrative Tasks: Complete call logs and update our operating system.
Flexibility: Commit to a rotational shift schedule.
Additional Duties: Occasionally take on other ad-hoc tasks assigned.
To Succeed in This Role, You Should Have:
Proficiency in computer skills, including Microsoft Office.
Strong time management abilities.
Excellent communication skills, both oral and written.
Willingness to work on a rotating shift schedule.
What We Offer:
A supportive and inclusive work environment.
Opportunities for professional growth and development.
Comprehensive benefits for your well-being.
Please note: This position requires working in shifts.
Claims management and risk solutions provider
Sedgwick manages claims and risk for insurers, corporations, and public entities. Its services cover the full claims lifecycle, including clinical case management, networks, and cost-containment programs, plus specialized work like home inspections and property appraisals. The company operates by charging fees for these managed services that coordinate medical care, assess losses, and support timely resolution. Sedgwick differentiates itself through its integrated, end-to-end approach to claims management and its strong emphasis on caring for people, DEI, and client outcomes. Its goal is to help clients resolve claims efficiently, restore property and brands, and reduce costs through targeted resources deployed at the right time to improve outcomes.
Explore more opportunities at Sedgwick Claims Management Services