Shift Lead

Job Description

Ready to Take the Next Step Into Leadership?

Domino’s is hiring dependable, motivated Shift Leads to help guide our team and keep the store running smoothly.

This is a hands-on leadership position. As a Shift Lead, you’ll work alongside the team while helping direct the shift, maintain high standards, solve problems, and create a positive, productive work environment.

You’ll still help customers, make pizzas, clean, stock, and support daily operations — but you’ll also begin taking responsibility for the performance of the shift and the team around you.

Previous management experience is helpful, but not always required. We’re willing to train the right person who brings a strong work ethic, positive attitude, reliability, and a willingness to lead.

Pay

• Starting pay: $13 per hour
• Starting rate may vary based on experience, availability, and qualifications
• Opportunities for advancement and increased responsibility

What You’ll Do

As a Shift Lead, you’ll help lead day-to-day store operations during assigned shifts, including:

• Lead by example and set the pace for the team
• Work alongside team members during busy periods
• Help direct team members and keep everyone focused on shift priorities
• Assist customers at the front counter and pickup window
• Provide friendly, professional customer service
• Handle customer concerns calmly and professionally
• Take and process orders accurately
• Prepare pizzas and other menu items according to Domino’s standards
• Monitor food quality, order accuracy, and service speed
• Help maintain a clean, organized, and safe store
• Delegate cleaning, stocking, and operational tasks
• Follow up to ensure assigned tasks are completed
• Coach team members on proper procedures and performance expectations
• Help train and support new team members
• Manage workflow and adjust priorities during busy periods
• Support a positive, respectful, and accountable team environment
• Follow and help enforce company policies, food safety standards, and operating procedures
• Assist with cash handling and shift accountability
• Communicate important shift information to store management
• Support the management team with daily store operations

What We’re Looking For

Strong Shift Leads are:

• Positive and professional
• Dependable and punctual
• Comfortable taking responsibility
• Willing to lead by example
• Calm under pressure
• Able to communicate clearly and respectfully
• Comfortable giving direction to others
• Willing to address problems instead of ignoring them
• Organized and efficient
• Able to multitask in a fast-paced environment
• Focused on customer service, food quality, cleanliness, and results
• Willing to step in and help wherever needed
• Able to manage emotions and make good decisions during challenging situations
• Motivated to learn and grow into higher levels of leadership

Basic Qualifications

• Must meet applicable minimum age requirements for the position
• Must be legally authorized to work in the United States
• Previous restaurant, retail, customer service, or leadership experience is helpful but not always required
• Ability to communicate clearly with customers, team members, and management
• Basic math and cash-handling skills
• Ability to use computers, touchscreens, phones, and basic workplace technology
• Reliable attendance and punctuality
• Ability to work scheduled shifts, including evenings, weekends, and holidays based on store needs
• Willingness to learn and follow Domino’s standards, policies, and procedures

Leadership Expectations

As a Shift Lead, you are expected to:

• Set a strong example through your attitude, effort, and behavior
• Treat team members and customers with respect
• Take ownership of problems and help find solutions
• Give clear direction and follow up on assigned tasks
• Maintain composure during busy or difficult situations
• Hold yourself and others accountable to store standards
• Communicate concerns to management promptly
• Help create a workplace where team members can succeed
• Protect the customer experience
• Take pride in the performance and condition of the store

Physical & Work Requirements

This is an active, hands-on leadership position. Shift Leads must be able to:

• Stand and walk for extended periods
• Work in a fast-paced restaurant environment
• Bend, reach, crouch, and move throughout the store
• Use hands frequently for food preparation, cleaning, order entry, and other tasks
• Lift and carry up to 50 pounds as needed
• Stock ingredients and supplies
• Work around hot ovens and food preparation equipment
• Experience temperature changes between work areas and the walk-in cooler
• Perform repetitive tasks while maintaining speed, accuracy, and quality

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why Join Domino’s?

• Starting pay of $13 per hour
• Hands-on leadership experience
• Comprehensive on-the-job training
• Opportunity to build real management skills
• Fast-paced, team-oriented environment
• Clear opportunities for advancement
• Develop skills in leadership, customer service, operations, and team performance
• Potential career progression into Assistant Manager, General Manager, and beyond

Many successful Domino’s leaders started in entry-level store positions. A Shift Lead role is a great opportunity to take your first step into management, build real leadership experience, and grow with the business.

Ready to Lead?

If you’re dependable, positive, willing to work hard, and ready to take ownership of a shift, we’d love to meet you.

Apply today and take the next step in your leadership journey with Domino’s!

Qualifications

Additional Information

Additional Job Details

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.