HR Service Delivery Analyst

Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Execute the complete scope of Case management - Leave of Absence services across internal teams and external service providers in managing the Leave process from system updates to approval of leaves or managing return to work using the guiding principles applicable for each region through accurate document collation and process and policy adherence . Ensure alignment of delivery to strategic HR and business objectives. Drive initiatives, using benchmarks and best practices
What are we looking for? • At least 3-5 years of HR Experience • People Relations experience a plus • Workday Experience a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills • Proficient with Operational Excellence Practices • Should have prior People Mgmt experience ( Minimum 2-3 years) • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills • Excellent Customer Service skills
Roles and Responsibilities: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 2. Escalate issues and seek advice when faced with complex issues/problems. 3. Process incoming service requests received through the Contact Center, Email or Web Portal. 4. Obtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employees 5. Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area. 6. Ensure and maintain the security and confidentiality of client data. 7. Understanding the detailed functionality of all tools and applications 8. Uses and maintains process maps and all process documentation identifying inputs, outputs, roles & responsibilities of the process. 9. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. Assists in process documentations/Work instructions and communicate the updates to the team in a timely manner. 10. Participates in various Internal or Client initiatives related to Process. 11. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures.. 12. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. 13. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 14. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 13. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s. 14. Assist in training/educating HRO personnel on learning and acquired skills in process.Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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