Services Delivery Manager - Professional Services Team

Job Description

Major Responsibilities

• Create and execute efficient personnel management plans

• Keep consultants utilization at a high level to meet annual objectives

• Improve the skills of our Professional Services consultants

• Maintain and increase the technical certification of consultants on the team

• Maintain strong relationships with customers, partners, sales and SE teams

• Strive to continuously improve current service offerings and delivery governance

• Help develop additional service offerings to enhance customer value

• Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution

• Lead operational cadence calls and ensure actions are tracked through to completion

• Always strive to improve the project delivery process and reporting structure

• Conduct regular 1:1 meetings with consultants

• Identify current and future challenges relating to skills, promotion, utilization and role development

• Demonstrate strong leadership presence by driving discussions, decisions and outcomes

• Be proactive, innovative and operationally focused

• Help with consultant recruitment and hiring

• Act as the primary delivery partner to sales leadership, ensuring regular communication, alignment and execution

• Support management of critical customer cutovers, weekend activities and enterprise delivery requirements

• Drive operational forecasting, resource planning and escalation management across the India project delivery business

Qualifications

• Experience managing a team of technical consultants or engineers

• Strong customer service, project management and quality control skills

• Proven experience managing escalations and enterprise customer situations

• Strong resource planning and operational management skills

• Excellent leadership and stakeholder management capabilities

• Strong teamwork skills and attention to detail

• Experience with Check Point technologies is preferred

• Experience managing firewall migrations, enterprise implementations or large-scale delivery engagements is highly desirable

• Familiarity with technologies such as Maestro, VSX, VPN, CloudGuard and enterprise security environments is advantageous

• Ability to manage conflicts and make strong operational decisions under pressure

• Capacity to mentor and develop team members

• Excellent verbal and written communication skills

Additional Information

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values
Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C-Suite, and we are committed to equal opportunities and equal rewards for all.