Technical Specialist

Job Description

Technical Specialist, Trondheim

We are looking for a Technical Specialist to join our Local Technical Support team in Trondheim, Norway.

Infrastructure Operations is part of Statkraft's global IT organization and is responsible for the day-to-day operation of IT services across the company. We manage critical IT infrastructure through a combination of strategic service providers and in-house expertise, while also delivering local IT support to employees worldwide.

To strengthen our support capabilities in the Trondheim region, we are seeking a skilled and service-oriented Technical Specialist to provide Level 2 local IT support to our offices and users. In this role, you will be part of a highly collaborative team within our 24/7 Operations Centre and Local Technical Support organization, supporting a modern and continuously evolving IT environment more than 500 employees.

As a Technical Specialist, you will play a key role in ensuring a reliable, secure, and positive IT experience for our users. You will work closely with colleagues across Infrastructure Operations, global IT teams, and external service providers to resolve incidents, support projects, and contribute to ongoing improvements of our workplace technology services.

This position reports to the Manager Infrastructure Support.
 
In your role you will:

• Handle issues requiring local physical presence and be available for the users requiring IT support and assistance.
• Handle and coordinate Events, Incidents, Service requests and Changes related to the local IT environment.
• Provide desktop swap‐out, Level 2 hardware and system software support to include but not limited to engineering workstations, laptops, desktops, smart phones/tablets and other devices as mutually agreed and defined.
• Provide technical support for special events such as annual meetings, board meetings, training sessions, for both internal/ external end users, etc.
• Work as a Hand & Eye support for remote L2/L3 teams

Qualifications

• Service orientated and professional
• Work experience within operation of Windows clients, servers, network components, printers and video conferencing systems
• Knowledge about IT process management framework, preferably ITIL
• Quick learner who likes to work independently on assigned tasks
• Self-driven and energetic, able to perform under pressure
• Excellent communication skills in Norwegian and English – written and spoken
• Willingness and ability to travel regularly to Statkraft locations in the Trondheim region and other sites as required.
• Driving licence

Additional Information

What We Offer

• Unlimited learning opportunities at various levels of the organization
• The chance to grow your career alongside a truly global network of experts, leaders, specialists, and graduates from different countries and backgrounds
• The opportunity to work somewhere with pride, and be able to honestly say “My work is contributing to saving the planet”
• A work culture that puts emphasis on the individual, offering flexible working solutions, and work-life balance principles
• Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance

Statkraft manages critical infrastructure and services in several countries. The applicant must be eligible for Norwegian security clearance and authorization.

Application deadline: 19.11.26. 

Location: The position is located Trondheim                           

Contact: For questions about the process, please contact Serdar Turkoglu, Manager Infrastructure Support, on email: [email protected].