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Avis Budget Group

Global car rental and sharing provider

Rental Return Agent

Checkout & Customer ServicePosted on Nov 12
Part-timeInnsbruck, Austria

About the Job

Requirements

  • A valid driver's license is required.
  • Very good communication skills and proficiency in German and English are required; additional languages are an advantage.
  • Confident use of mobile devices, tablets, and apps is required.
  • A service-oriented approach, professional demeanor, and organizational ability are required.
  • The ability to work under pressure and handle multiple tasks simultaneously is required.
  • Flexibility to work shifts, weekends, and holidays is required.
  • Willingness to work outdoors in all weather conditions is required.
  • At least one year of customer service experience is required, ideally in hospitality, retail, or car rental.
  • On-site attendance is required; remote work is not possible.

Responsibilities

  • Welcome customers returning rental vehicles.
  • Inspect vehicles for damage or issues, document findings using the relevant tools, and assess potential additional charges.
  • Explain all closing charges to customers and obtain their signature on the rental agreement receipt.
  • Assist customers with directions and travel information.
  • Thoroughly check vehicles and ensure they are ready for the next rental.
  • Maintain accurate records and complete the required paperwork.
  • Handle customer complaints and issues promptly and professionally.
  • Ensure the rental-car parking area is organized and well maintained.
  • Comply with all safety and security regulations at all times.

Desired Qualifications

  • Additional languages are an advantage.
  • Customer service experience in hospitality, retail, or car rental is ideal.

About the Company

Avis Budget Group

Global car rental and sharing provider

Avis Budget Group provides mobility solutions through its brands Avis, Budget, and Zipcar. It offers traditional car rentals and car sharing to people who need temporary transportation. The company operates a global network with about 10,250 rental locations in roughly 180 countries, managing most rental offices in North America, Europe, and Australasia and using licensees elsewhere. Revenue comes mainly from rental fees. The different brands target different customers: Avis as a premium option, Budget as a value option, and Zipcar for urban car sharing. The company aims to give customers flexible vehicle access globally by combining owned and licensed locations with a mix of rental and sharing services.

Company size
10,001+
Company stage
IPO
Headquarters
Parsippany-Troy Hills, NJ
Founded
1946

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