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Chick-fil-A

Quick-service chicken restaurant with loyalty program

Business & Relationship Lead - Operations

Full-TimeDeadline 9/11/27
No salary listed
Expert
Bachelor's
Mississauga, ON, Canada
Hybrid
Business & Strategy

About the job

Requirements
  • Strong business acumen.
  • Ability to consume all Chick-fil-A menu items.
  • Ability to analyze data, draw insights, and create action plans.
  • Ability to develop plans and strategies.
  • Ability to facilitate cross-functional teams of internal and external partners to make decisions.
  • Ability to work well in high-pressure situations with a high level of responsibility.
  • A bachelor's degree or equivalent experience.
  • Ten years of experience.
Responsibilities
  • Consult with Franchise Operators as a business partner and trusted advisor, providing customized support to foster growth across critical success factors, develop business and leadership plans and strategies, achieve goals, maximize potential and business opportunity, and protect the brand.
  • Provide expertise in operations, food quality, and food safety, and advise Operators on throughput, sales, and profits.
  • Engage specialty consultants when appropriate.
  • Hold Operators accountable to the Franchise Agreement and brand standards as needed.
  • Lead and oversee successful openings of new locations in Canada.
  • Develop operations and staffing plans and strategies for new restaurant openings.
  • Work with internal and external partners on opening plans and strategies.
  • Partner with Grand Opening Supervisors to develop training plans and strategies.
  • Partner with Operators to help them achieve their vision and goals for openings.
  • Lead openings that deliver operational excellence and ensure food safety.
  • Establish and manage annual budgets for openings.
  • Provide market leadership and serve as a liaison between Operators and the Support Centre.
  • Represent Support Centre needs and plans to Canada Operators, participate in Canada Team meetings, and represent field operations.
  • Support Canada Operator team and market plans to help reach market goals.
  • Represent Canada Operator needs and perspectives at the Support Centre and influence internal support for Operators and the market.
  • Work with internal partners to improve business processes for Canada.
  • Serve as a field operations expert for Canada and partner with Support Centre staff to deliver operations support.
  • Develop expertise in food quality and food safety systems and processes.
  • Work with the Canada Division Leader to develop operations plans and budgets.
  • Oversee management of company-operated restaurant locations by Canada Interim Managers.
  • Make critical decisions for company-operated restaurants, including legal, HR, and employment decisions.
  • Ensure company-operated restaurants uphold brand standards, food quality, and food safety, and provide customer experiences consistent with brand expectations.
  • Work with internal partners to develop plans and timelines for Operator transitions.
  • Execute successful business transitions to and from Franchise Operators.
  • Provide supervision, leadership, and coaching to participants in the Canada Leadership Development Program.

About the company

Chick-fil-A operates fast-food restaurants in the U.S. focused on chicken items like sandwiches, nuggets, and waffle fries, served dine-in, takeout, drive-thru, and through mobile ordering and delivery. Customers earn points through the Chick-fil-A One loyalty program with tiers (Member, Silver, Red) and rewards to encourage repeat visits. The company emphasizes quick service, friendly staff, and a seamless app experience for ordering, payment, and rewards. Its goal is to build long-term customer loyalty and expand its U.S. footprint by delivering reliable quality and convenient dining options.

Company Size

10,001+

Company Stage

Debt Financing

Total Funding

$650M

Headquarters

Atlanta, Georgia

Founded

1946

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Simplify's Take

What believers are saying

  • 2025 revenue rose 14% to $10.3 billion, despite only 1% net income growth.
  • Chick-fil-A opened 179 restaurants in 2025 and announced Spokane, Cornelius, and Edmond openings.
  • Red Wagon Ventures expands into Daybright and Acrew, diversifying beyond chicken by 2027.

What critics are saying

  • Williams v. Chick-fil-A, filed July 23, 2026, targets Chick-fil-A One breach controls.
  • EEOC sued Hatch Trick in May 2026; franchise employment practices still expose the brand.
  • Mall closures at Arbor Place, Cobb, and North Point signal weaker legacy formats.

What makes Chick-fil-A unique

  • Andrew Cathy keeps Chick-fil-A family-owned, rejecting an IPO on October 4, 2026.
  • The operator model drives local entrepreneurship, exemplified by Greg Harjo’s third Edmond restaurant.
  • Chick-fil-A preserves human drive-thru service, refusing AI ordering on October 4, 2026.

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Benefits

  • Flexible Work Hours
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

29%

1 year growth

29%

2 year growth

29%
Shore News Network
Oct 15th, 2026
Chick-fil-A coming to Toms River after Planning Board approves new restaurant at Ocean County Mall.

Chick-fil-A coming to Toms River after Planning Board approves new restaurant at Ocean County Mall. The former Bahama Breeze restaurant at Ocean County Mall in Toms River is slated for demolition to make way for a new Chick-fil-A restaurant with drive-thru service. The former Bahama Breeze restaurant near Hooper and Bay avenues will be demolished to make way for Toms River's first Chick-fil-A, following township approval of the project. TOMS RIVER, NJ - Chick-fil-A is officially moving forward with plans to open its first restaurant in Toms River, replacing the former Bahama Breeze at Ocean County Mall with a new standalone restaurant featuring drive-thru service. The Toms River Planning Board approved the project on October 7, clearing a major local regulatory hurdle for the popular chicken sandwich chain. As Shore News Network previously reported in August, the company submitted plans to demolish the vacant Bahama Breeze building and construct a new restaurant at the mall's southern perimeter, near Hooper and Bay Avenues. The Ocean County Planning Board had already approved the proposal in July. Former Bahama Breeze building to be demolished. The project calls for demolishing the approximately 7,373-square-foot former Bahama Breeze restaurant rather than converting the existing building. Plans include a new Chick-fil-A restaurant with a drive-thru, parking facilities, outdoor lighting, signage, landscaping and covered ordering areas. The redevelopment will transform a vacant restaurant property at one of Ocean County's busiest shopping destinations, the Ocean County Mall. The application included several requested zoning variances and design waivers related to building setbacks, signs, parking and landscaping. First Chick-fil-A restaurant in Toms River. The new location will be Chick-fil-A's first restaurant within Toms River Township. The chain already operates Ocean County locations in Brick Township on Route 70 and Stafford Township in the Manahawkin area. Once completed, the Toms River restaurant would become the company's third location in the county. When will Chick-fil-A open? Although the Planning Board has approved the development, Chick-fil-A has not announced an official opening date for the Toms River restaurant. Construction will require demolition of the former Bahama Breeze building and development of the new restaurant before operations can begin.

UnMarketing
Oct 14th, 2026
BREAKING: Chick-fil-A's first new sauce in 10 years sparks skepticism.

BREAKING: Chick-fil-A's first new sauce in 10 years sparks skepticism. Chick-fil-A unveils new sauce. Chick-fil-A has announced the release of its first new permanent sauce in a decade, the Spicy Chick-fil-A Sauce, set to launch on November 16, 2026. This new offering aims to blend the chain's signature flavor with a kick of heat, combining smoky tang, spicy peppers, and a hint of sweetness that the company believes will appeal to its diverse customer base. Customer reactions and skepticism. While many fans are excited about the addition, a wave of skepticism has emerged among the chain's loyal customers. Social media platforms have been flooded with mixed reactions, with some expressing enthusiasm for the new flavor while others are questioning whether it can live up to Chick-fil-A's high standards. One Twitter user remarked, "Can anything top the original?" highlighting the fear that the new sauce may not resonate with those who have long favored the classic Chick-fil-A Sauce. Additionally, some critics are concerned about the implications of the chain introducing a new sauce after such a long hiatus. Is it a response to changing consumer preferences, or simply a marketing strategy to reignite interest in the brand? The skepticism reflects a deeper concern about the balance between innovation and tradition in fast-food offerings. Why it matters. The introduction of the Spicy Chick-fil-A Sauce comes at a crucial time for the fast-food industry. As chains compete for market share, introducing new items is often a key strategy to attract customers and boost sales. Chick-fil-A, known for its cult following and dedicated fanbase, is taking a calculated risk by adding a new sauce to its menu that could either enhance its reputation or face backlash from its loyal customers. What's Next for Chick-fil-A? As the launch date approaches, Chick-fil-A is likely to ramp up its marketing efforts to promote the Spicy Chick-fil-A Sauce. The company has a history of successful product introductions, which suggests that they are taking consumer feedback seriously. However, the skepticism from fans may prompt Chick-fil-A to engage more directly with its customers, potentially through taste tests or social media interactions to gauge reactions and build excitement. The success of the new sauce could also influence the chain's future product development strategies. If the Spicy Chick-fil-A Sauce is well-received, it may pave the way for more innovative offerings in the future, allowing Chick-fil-A to evolve while maintaining its core identity.

NBC News
Oct 14th, 2026
Chick-fil-A hits $24B in sales as the family-owned chicken chain expands to the UK and Singapore

Chick-fil-A, the third-largest restaurant chain in the US behind McDonald's and Starbucks, reported nearly $24 billion in sales last year. The family-owned company has around 3,000 locations and recently expanded to the UK and Singapore. Truett and Ben Cathy opened a diner, the Dwarf Grill, in Hapeville, Georgia, in 1946. The first Chick-fil-A opened in 1967, built around a chicken sandwich whose recipe chief executive officer Andrew Cathy, Truett's grandson, says is unchanged. The company has stayed private for 60 years and plans to remain so. It is closed on Sundays, a choice rooted in the family's Christian faith. With consumer prices up 3.4% and wages up 3%, Cathy says Chick-fil-A is wary of raising prices. A standard sandwich costs $4.99 at a Dallas outlet, against $3.99 for a McDonald's McCrispy nearby.

NBC News
Oct 14th, 2026
Chick-fil-A CEO Andrew Cathy on global expansion and keeping Sundays closed

Andrew Cathy, chief executive officer of Chick-fil-A, spoke with Craig Melvin about running the chicken chain his grandfather founded. They discussed the company's international expansion and its tradition of closing on Sundays.

Foodservice and Hospitality
Oct 9th, 2026
Chick-fil-A opens newest Calgary location.

Chick-fil-A opens newest Calgary location. October 9, 2026 CALGARY - Chick-fil-A has opened its newest location in Calgary in the Sunridge community, marking the brand's 31st restaurant in Canada. The location is locally owned and operated by Dharshan Anbalagan. The new location is participating in the Chick-fil-A Shared Table program, which re-directs surplus food to local non-profits and created approximately 80 to 100 jobs in the community, with above-minimum-wage pay, flexible scheduling for youth and career development opportunities. Kostuch Media covers the dynamic and ever-evolving hospitality industry by delivering a diverse array of media products for today's sophisticated marketers. Its magazines deliver extensive signature reports and award-winning editorial, reflecting a continued commitment to provide the foodservice and hospitality industry with in-depth, quality reporting. "*" indicates required fields