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RTX

Manufactures jet engines, avionics, missiles

Senior Customer Service Specialist

Sales OperationsPosted on Nov 12
Full-timeRzeszów, Poland

About the Job

Requirements

  • A master's degree is required; finance, economics, logistics, or a related field is preferred.
  • At least 5 years of professional experience in sales administration, order processing, finance, or a similar role is required.
  • Advanced English proficiency at C1 level is required, including business communication and conducting conversations with customers.
  • Practical knowledge of SAP and good knowledge of Excel are required.
  • Analytical and organizational skills and attention to detail are required.
  • Basic knowledge of financial and commercial processes is required.
  • The ability to independently organize work, set priorities, and meet deadlines is required.
  • Willingness to work in an international environment, collaborate with different teams, and participate in afternoon meetings and calls aligned with Canadian team working hours is required.

Responsibilities

  • Process sales orders in SAP, including creating and updating them.
  • Coordinate daily engine sales invoicing.
  • Update sales plans and prepare monthly reports and forecasts.
  • Prepare pricing reports and support the annual price update process.
  • Work with OEM customers, including Safran and COMAC, and handle their inquiries.
  • Coordinate with internal teams to resolve issues related to orders, pricing, invoices, and deliveries.
  • Monitor spare-parts shipments and support processes related to engine repairs.
  • Manage customer portals and update commercial and shipping documentation.
  • Prepare SOX reports in the area of export control.
  • Organize work and set priorities, monitor deadlines, and flag potential problems.
  • Participate in process improvements and data-quality improvements.

Desired Qualifications

  • Communicate comfortably with customers and colleagues, listen, and ask questions to understand business needs.
  • Remain calm in difficult situations and resolve problems constructively.
  • Express opinions, raise concerns, and set boundaries professionally and respectfully.
  • Address problems objectively, rely on facts, and seek solutions.
  • Take responsibility for assigned work and communicate well, especially when delays occur or priorities change.
  • Work effectively with a team and collaborate with people who have different perspectives and needs.
  • Be open to feedback, new ideas, and improving work practices.

About the Company

RTX

Manufactures jet engines, avionics, missiles

RTX operates in aerospace and defense with three main units: Pratt & Whitney jet engines, Collins Aerospace avionics and flight systems, and Raytheon defense systems. Jet engines provide thrust for commercial and military aircraft, avionics manage cockpit controls and navigation, and Raytheon builds missiles, radar, and sensing platforms. It differentiates itself by offering an integrated, end-to-end portfolio across both commercial aviation and national defense under one corporate roof, built on the legacy of Raytheon and UTC. Its goal is to help customers fly more efficiently and protect nations by advancing propulsion, electronics and defense tech for civilian and security needs.

Company size
10,001+
Company stage
IPO
Headquarters
Arlington County, VA
Founded
2022

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