Marriott International

Manages and franchises hotels around the world

Front Office Supervisor

Hotel Guest ServicesPosted on Nov 11

Full-timeAjman - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

High school diploma or G.E.D. equivalent is preferred.
At least 1 year of related work experience is preferred.
At least 1 year of supervisory experience is preferred.
Ability to process guest check-ins, verify identity and payment, assign rooms, and issue room keys.
Ability to establish accurate guest accounts, enter rewards information, and ensure rates match market codes.
Ability to secure payment, verify or adjust billing, process payments and charges, balance receipts, and follow accounting procedures.
Ability to compile and review daily reports, logs, and contingency lists, and complete cashier and closing reports.
Ability to accommodate guest requests, provide property information and directions, and communicate clearly and professionally.
Ability to use computers and point-of-sale systems.
Ability to stand, sit, or walk for extended periods and move objects weighing up to 10 pounds without assistance.
Ability to maintain confidentiality, protect company assets, follow company policies and safety procedures, and maintain a clean and professional appearance.

Responsibilities

Process guest check-ins by verifying identity and payment, assigning rooms, and activating or issuing room keys.
Set up accurate guest accounts according to guest requirements and enter Marriott Rewards information.
Ensure rates match market codes and document exceptions.
Secure payment before issuing room keys and verify or adjust billing.
Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
Provide guests with directions and property information, accommodate requests, contact appropriate staff when needed, and follow up to ensure requests are met.
Process payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure the bank at the beginning and end of shifts.
Obtain manual authorizations and follow accounting procedures.
Notify Loss Prevention or Security of guest reports of theft.
Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond to employee concerns.
Report accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Use clear and professional spoken language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Ensure adherence to quality standards and enter and locate information using computers and point-of-sale systems.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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