Junior Salesforce Support Specialist

Do you enjoy solving problems for people and want to build a career in the Salesforce ecosystem? If yes, then you might be our new colleague as our new Junior Salesforce Support Specialist.

As Junior Salesforce Support Specialist you are the first point of contact when our users need help with Salesforce and the systems connected to it. You solve what you can, pass on what you can't to the right person with everything they need to fix it and help us see the patterns behind the questions we get.

You report to the Head of Revenue Systems & Architecture and work closely with our Salesforce admins, the Learning & Enablement Manager and the QA & Release Manager. This is a Junior role and we will train you on our platform.

Job responsibilities

• Handle user questions and issues as first-line support, resolving how-to questions and common problems.

• Triage each issue and route it to the right place: system issues to our admins and developers, data issues to the respective Operations person, and process questions to business analysts.

• Make sure every escalated ticket includes steps to reproduce, screenshots, affected users and business impact.

• Keep users updated on their tickets until they are closed.

• Write and update help articles and FAQs together with the Learning & Enablement Manager.

• Spot and report recurring issues, including problems that appear after a release, so we can fix root causes.

• Create clean up processes around the data in Salesforce, and run those on a regular basis to ensure the data readiness.

Job requirements

• 0 to 2 years of experience in IT support, application support, a service desk or a similar customer-facing role.

• An interest in Salesforce or business systems and the willingness to learn them in depth.

• A structured way of working through problems and documenting what you find.

• Experience with a ticketing tool such as Jira Service Management, ServiceNow or Linear is a plus.

• Fluent English, written and spoken.

• Nice to have: Salesforce Administrator certification or Trailhead progress and an understanding of sales or CRM processes.

Who you are

• You thrive in a busy and vibrant environment.

• You have strong attention to detail.

• You are eager to learn and not afraid to ask questions and take on new challenges.

• You are process-oriented and won't be satisfied if the methodology is inefficient.

• You are patient and friendly, also with users who are frustrated or under time pressure.

• You like to understand why something broke, not only how to get around it.

• You write things down so the next person doesn't have to start from scratch.

Benefits

• Private health insurance

• Sick leave 100% paid

• Canteen with free meals and drinks

• Flexible working hours

• Additional vacation days after two years in the company

We also provide up-to date equipment, entertainment facilities in a modern office right in the city center and more.

Note: Flexible working hours and occasional work from home options in Better Collective help us achieve proper work-life balance. We strongly believe in the magic of teamwork, though, so we come to the office at least three days a week to keep the team spirits high.

Application deadline

We look forward to hearing from you and accept applications until 12th December.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.

Expected start date: as soon as possible.