IT Systems Analyst 1
About the job
- 1–3 years of experience in IT support, desktop management, or systems administration.
- Strong problem-solving and troubleshooting abilities.
- Technical proficiency in Windows 11 and Windows Server administration, the Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching, and routing protocols.
- Understanding of Windows, Red Hat Linux, and macOS operating systems, networking, and virtualization.
- Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals.
- Strong customer service and communication skills, with the ability to work independently and collaboratively in a team environment.
- Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation.
- CompTIA Security+ certification or progress toward it.
- Support Windows 11 laptops and desktops, peripherals, Windows Servers, and VOIP phone systems.
- Troubleshoot applications and operating systems while providing technical user support.
- Conduct remote support sessions using remote session tools and perform software and system deployment and patching.
- Monitor systems and networks, manage IT assets through asset management systems, and work with issue and ticket tracking systems.
- Document technical procedures and solutions clearly and communicate with team members and end users.
- Participate in an after-hours on-call rotation and independently research and resolve technical problems.
- Maintain documented processes within audited environments.
- Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS.
- Familiarity with JIRA, remote support tools, and scripting with PowerShell, Python, or Bash.
About the company
DataLab USA provides data-driven analytics and marketing services to help executives optimize direct marketing campaigns. It combines advanced data analytics, predictive modeling, and data processing with deep marketing knowledge to deliver customized, cost-effective solutions. The company builds and maintains more than 1,000 predictive models each year to forecast consumer behavior and guide marketing decisions. It also manages extensive consumer data assets—national trigger data and market files from major providers with over 20,000 attributes—available exclusively to clients, giving them a competitive edge. DataLab’s CRM-focused offerings help retain and grow valuable customer relationships, and its revenue comes from delivering tailored analytics, data assets, and marketing solutions that drive measurable results.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Germantown, Illinois
Founded
1979
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Simplify's Take
What believers are saying
- August 2026 careers page and Lever redirect show active hiring demand.
- LinkedIn on September 1, 2026 lists 51-200 employees and two offices.
- August 2026 website and Trust Center signal continued investment in security and compliance.
What critics are saying
- March 2026 privacy policy admits selling or sharing rights under California law.
- Reliance on third-party data suppliers exposes DataLab USA to supplier cutoffs and contract terminations.
- FTC or state attorney general action against data brokers can cripple its business model.
What makes Datalab USA unique
- August 2026 website claims 25,000+ attributes across 25+ data sources.
- DataLab USA builds 1,000+ predictive models yearly for direct-marketing clients.
- Its Trust Center lists GDPR, PCI DSS, AWS, Azure, and breach controls.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Company Holidays