Datalab USA

Delivers data analytics, predictive modeling, CRM

IT Systems Analyst 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGermantown, MD, USA$65k - $75k /yr

About the Job

Requirements

One to three years of experience in IT support, desktop management, or systems administration.
Strong problem-solving and troubleshooting abilities, with a self-motivated approach and ability to collaborate with a team.
Technical proficiency in Windows 11 and Windows Server administration, Microsoft Office 365, and networking fundamentals including TCP/IP, LAN/WAN, switching, and routing protocols.
Understanding of Windows, Red Hat Linux, and macOS operating systems, networking, and virtualization.
Experience with Active Directory, mobile device management tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals.
Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS.
Strong customer service and communication skills, with ability to work independently and collaboratively in a team environment.
Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation.
CompTIA Security+ certification or certification in progress.
Ability to participate in an after-hours on-call rotation.

Responsibilities

Support Windows 11 laptops and desktops, peripherals, Windows Servers, and VOIP phone systems.
Troubleshoot applications and operating systems while providing technical user support.
Conduct remote support sessions using remote session tools and perform software and system deployment and patching.
Monitor systems and networks, manage IT assets through asset management systems, and work with issue and ticket tracking systems.
Document technical procedures and solutions clearly and communicate effectively with team members and end users.
Research and resolve technical problems independently.
Maintain documented processes within audited environments.

Desired Qualifications

Familiarity with JIRA, remote support tools, and scripting using PowerShell, Python, or Bash.

Salary Range: 65000 to 75000 (Currency: USD) (Pay period: per-year-salary)

DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.

We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.

**No sponsorship available for this position**

**Candidate must be local to Germantown, MD**

Key Responsibilities

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
Troubleshoot applications and operating systems while providing technical user support
Conduct remote support sessions using remote session tools and perform software and system deployment/patching
Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
Document technical procedures and solutions clearly and communicate effectively with team members and end users
Participate in after-hours on-call rotation and research and resolve technical problems independently
Maintain documented processes within audited environments

Required Skills & Qualifications

1–3 years of experience in IT support, desktop management, or systems administration
Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
CompTIA Security+ certification or in progress

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:

Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.

Employee Assistance Program (EAP): Resources and support for personal and professional challenges.

401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.

Company Holidays: Nine paid company holidays throughout the year.

DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.

About the Company

Datalab USA

Delivers data analytics, predictive modeling, CRM

DataLab USA provides data-driven analytics and marketing services to help executives optimize direct marketing campaigns. It combines advanced data analytics, predictive modeling, and data processing with deep marketing knowledge to deliver customized, cost-effective solutions. The company builds and maintains more than 1,000 predictive models each year to forecast consumer behavior and guide marketing decisions. It also manages extensive consumer data assets—national trigger data and market files from major providers with over 20,000 attributes—available exclusively to clients, giving them a competitive edge. DataLab’s CRM-focused offerings help retain and grow valuable customer relationships, and its revenue comes from delivering tailored analytics, data assets, and marketing solutions that drive measurable results.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Germantown, IL
Founded: 1979

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