MSI Express

Contract manufacturing and packaging for foods

Supply Chain Planner

Supply Chain ManagementPosted on Nov 9

Full-timeGrand Prairie, TX, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED and a bachelor's degree in a related field are required.
At least four years of experience in purchasing, material planning, purchasing, or materials management is required.
Food manufacturing experience is required.
A demonstrated track record of improving inventory accuracy, driving inventory reduction strategies, and reducing premium freight is required.
Strong math and typing skills are required.
Basic business acumen, attention to detail, and analytical skills are required.
Working knowledge of manufacturing, material flow, and improvement strategies, and the ability to integrate them into operations, is required.
Organizational and people skills and project management skills are required, along with the ability to communicate information to team members clearly and concisely in a timely manner.
Understanding of applicable computer systems, such as Microsoft Office, Nulogy, and Tableau, is required.
Leadership, budget management, vendor and contractor management, and metric development skills are required.
The ability to identify and propose potential solutions to production issues is required.
An understanding of materials management is required.

Responsibilities

Build and maintain strong relationships with customers and understand their needs, preferences, and expectations to provide personalized service.
Ensure customer reports and information are accurate and communicated to customers in a timely manner.
Use customer reporting systems, such as SAP and Oracle, for scheduling and production, often by lot control; manage shipping, receiving, and procurement of customer-owned raw materials for assigned customers.
Assist with new product launches by collaborating with the commercialization and site teams to meet timelines and targets.
Refer customer issues and complaints to the appropriate department, log them in the system, and follow up until resolved.
Receive and process customer orders accurately and efficiently; verify quantities, specifications, and delivery schedules.
Prepare job files and project specifications for internal processing and manufacturing for assigned customers.
Track order fulfillment and inform customers about shortages and expected product availability.
Participate in material planning and manage inventory levels and turns while minimizing obsolescence, scrap, aged inventory, and inventory reserves.
Analyze production yield, material usage, and material loss data to understand customer and material impacts.
Coordinate with production and procurement teams to maintain optimal inventory levels.
Coordinate timely procurement of raw materials and ingredients with internal supply-chain teams.
Oversee the supply of customer-owned or organization-owned raw and packaging materials for the facility, including materials for new production to meet production schedules.
Coordinate with logistics teams to facilitate on-time customer deliveries.
Identify and address customer-related supply-chain issues, order discrepancies, shipping delays, and quality concerns in collaboration with relevant teams.
Communicate order status, changes, and potential issues to customers, and convey customer requirements and expectations to internal teams.
Negotiate terms, pricing, and delivery schedules with customers, and manage contracts and agreements to ensure compliance with their terms and conditions.
Use data and analytics to track order performance, customer buying patterns, and inventory levels, and provide insights to management for strategic decision-making.
Ensure materials and products meet quality-control standards before delivery and collaborate with quality-control teams to resolve quality issues.
Identify opportunities to optimize processes and improve efficiency in customer material account management.
Participate in and assist with developing programs and policies for customer, supplier, transportation, and logistics management in coordination with supply-chain and plant leadership.
Perform other duties as assigned.

Job Description:

ROLE PURPOSE/ POSITION SUMMARY

The Supply Chain Planner is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

Customer Relationship Management

Build and nurture strong, long-lasting relationships with customers
Understand customer needs, preferences, and expectations to provide personalized service
Ensure customer reports and information are accurate and communicated to customer in a timely fashion
Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned
Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets
Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution

Order Processing

Receive and process customer orders accurately and efficiently
Verify order details, including quantities, specifications, and delivery schedules
Prepare job files and project specifications for internal processing and manufacturing for specific customer assigned
Track order fulfillment & communicate shorts to our customers with information on when product will be available

Material Inventory Management

Participate in material planning process
Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves
Analyze production yield, material usage, and material loss data to understand customer/material impacts
Coordinate with production and procurement teams to ensure optimal inventory levels

Supply Chain Coordination

Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients
Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedules
Coordinate with logistics teams to facilitate on-time deliveries to customers

Problem-Solving

Identify and address customer-related supply chain issues promptly and effectively
Resolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teams

Communication

Maintain clear and open communication with customers regarding order status, changes, and potential issues
Collaborate cross functionally with internal teams to convey customer requirements and expectations

Negotiation and Contract Management

Negotiate terms, pricing, and delivery schedules with customers
Manage contracts and agreements to ensure compliance with terms and conditions

Data Analysis

Utilize data and analytics to track order performance, customer buying patterns, and inventory levels
Provide insights to management for strategic decision-making

Quality Focus

Ensure that materials and products meet quality control standards before delivery to customers
Collaborate with quality control teams to address and resolve any quality issues

Continuous Improvement

Identify opportunities for process optimization and efficiency improvements within customer material account management
Stay informed about industry trends and best practices
Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership
Perform other duties as assigned

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Education

High school diploma or GED
Bachelor’s degree in related field

Minimum Experience

Four plus (4+) years of experience in purchasing or material planning, purchasing, materials management
Food manufacturing experience
Demonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freight
Strong Math and Typing Skills
Basic level of business acumen, strong attention to detail and analytical skills

Minimum Knowledge/ Skills/ Abilities

Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operation
Excellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner
Understanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc.
Leadership
Budget Management
Vendor/Contractor Management
Metric Development
Ability to identify and propose potential solutions to production
Demonstrated Understanding of Materials Management

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Company

MSI Express

Contract manufacturing and packaging for foods

MSI Express is a contract manufacturing and packaging partner for the food and beverage industry in the United States. It blends dry and liquid foods, fills bottles and stick packs, performs pouching and secondary packaging, and manufactures vitamins, supplements, and dry pet food across 15 facilities in six states. It offers turnkey, single-source solutions that cover blending, filling, packaging, and private-label production, while upholding food-safety standards such as SQF Level 3 to protect brands. The company differentiates itself by scale, a range of packaging formats (including aseptic filling through Power Packaging and large-scale blending via PacMoore Hammond), and a growth strategy based on acquisitions and private-equity backing to expand capabilities and geographic reach.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Newcomerstown, OH
Founded: 1998

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