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FLO EV Charging

Operates EV charging network and services

Customer Service Agent - Bilingual

Customer SupportConfirmed live in the last 24 hours
Full-timeQuébec City, QC, CanadaNo salary listed

About the Job

Requirements

  • Postsecondary education in any relevant field.
  • At least two years of experience in a customer-service-related role.
  • Excellent spoken and written French and English communication; English is required to serve customers across North America.
  • Proficiency with Microsoft Office programs and comfort working in a highly computerized environment.
  • Ability to perform Level 1 diagnostics and navigate different technological tools.
  • Ability to manage stress and work in a dynamic environment.
  • Initiative and autonomy.
  • Ability to work in a team and collaborate.
  • Customer-oriented approach and strong service orientation.
  • Ability to manage multiple requests simultaneously with rigor and professionalism.

Responsibilities

  • Respond to calls and emails from users, administrative contacts, and owners of electric-vehicle charging stations while providing professional and courteous service.
  • Perform high-level diagnostics and resolve Level 1 troubleshooting incidents within prescribed timelines and company quality standards.
  • Escalate unresolved problems or complaints according to established processes to ensure effective follow-up.
  • Work closely with various stakeholders and internal teams to stay informed about new products, services, and procedures.
  • Prequalify B2B leads and assign them to the sales team to contribute to organizational growth.
  • Participate in tasks or projects related to improving the customer experience and collaborate with relevant stakeholders.

Desired Qualifications

  • Knowledge of Salesforce or another customer-service CRM with ticketing.
  • Knowledge of call-center software and omnichannel environments.
  • Driving an electric vehicle.

About the Company

FLO EV Charging

Operates EV charging network and services

FLO EV Charging runs an EV charging network for homes, businesses, and public sites, selling charging hardware, handling installation, and offering network subscriptions with access and support. Customers install FLO charging stations and pay a recurring subscription that unlocks network access, monitoring, and software updates. FLO differentiates itself by delivering an end-to-end solution (hardware, installation, and continuous network service) across residential, commercial, and public sector customers. Its goal is to support the transition to electric mobility by providing reliable, user-friendly charging infrastructure that makes EV ownership easier.

Company size
51-200
Company stage
Debt Financing
Total funding
$180.7M
Headquarters
Quebec City, Canada
Founded
2009

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