Full-Time

Technical Support Specialist Tier 2

Posted on 5/28/2024

PlayOn! Sports

PlayOn! Sports

201-500 employees

Provides high school sports digital solutions

Data & Analytics
Education

Mid

Doraville, GA, USA

Required Skills
Communications
Customer Service
Requirements
  • High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
  • 1-3 years of experience in technical support operations
  • Strong problem-solving skills
  • Excellent communication skills, both written and verbal
  • Strong customer service skills
  • Experience with ticketing systems and other technical support tools
Responsibilities
  • Deliver technical support to clients by resolving escalated and intricate technical issues concerning the PlayOn! Sports’ NFHS Network platform.
  • Accurately document customer interactions and technical problems in a timely manner within the ticketing system.
  • Keep clients informed of the status of their technical issues by providing regular updates and follow up with them to ensure their satisfaction.
  • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of technical support operations.
  • Provide feedback to the Support Manager and team to improve processes, tools, and customer service delivery.
  • Stay up-to-date and informed about the latest product updates, procedures, and company policies to ensure equipped with necessary knowledge and skills to provide exceptional support to customers.

PlayOn! Sports is a leading provider of enhanced technology solutions for high school athletics, utilizing advanced streaming technologies, digital ticketing systems, scheduling software, and sports marketing tools. Working at this company presents an opportunity to be a part of a team dedicated to enriching the high school sports experience through technical excellence and industry expertise. The collaborative environment and commitment to innovation ensure continuous professional growth and the chance to make a significant impact in the evolving sports technology arena.

Company Stage

M&A

Total Funding

$59.8M

Headquarters

Atlanta, Georgia

Founded

2008

Growth & Insights
Headcount

6 month growth

6%

1 year growth

31%

2 year growth

67%
INACTIVE