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Hewlett Packard Enterprise

Builds servers, networking and private cloud

OS Installed Base Account Specialist

Account ManagementConfirmed live in the last 24 hours
Full-timeBucharest, RomaniaNo salary listed

About the Job

Requirements

  • A Bachelor's or Master's degree in Business Management or equivalent is required.
  • Typically, 4–6 years of experience is required.
  • Strong analytical and problem-solving skills are required.
  • Understanding of sales operations processes and contract lifecycle management is required.
  • Experience with planning and forecasting methodologies is required.
  • Ability to work with data and generate actionable insights is required.
  • Experience with tools and processes supporting sales and operations activities is required.
  • Mastery in English is required.
  • Ability to effectively communicate with stakeholders, including management-level discussions, is required.

Responsibilities

  • Act as the primary day-to-day contact for assigned customer accounts, handling inquiries, requests, and issue resolution in a professional and timely manner.
  • Manage daily operational activities and ensure a smooth customer experience.
  • Own the contract renewal lifecycle, including renewals, conversions, and service updates.
  • Identify opportunities to expand existing contracts through upselling and add-on services.
  • Support larger and more complex renewals in collaboration with OS Specialists and CSMs.
  • Build strong customer relationships, acting as a trusted operational partner.
  • Work closely with OS CSMs, OS Specialists, and the Account Operations Lead to ensure execution of operational tasks.
  • Ensure effective use of HPE tools, processes, and methodologies.
  • Contribute to planning, forecasting inputs, and data validation activities.
  • Support process improvements and smaller coordination or project activities.

About the Company

Hewlett Packard Enterprise

Builds servers, networking and private cloud

Hewlett Packard Enterprise sells servers, storage, networking and hybrid cloud software to large companies, governments and service providers. Its GreenLake platform lets customers run on-premises hardware as a metered cloud service, and its Cray supercomputers run national lab and AI training workloads. The networking business, built on Aruba and Juniper Networks, supplies campus, data-center and routing equipment. Revenue comes from hardware sales, multiyear support contracts, financing and subscriptions. The company traces its roots to Hewlett-Packard, founded in 1939, became a separate public company in 2015 and is headquartered in Houston, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Houston, TX
Founded
1939

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