Outreach Specialist/Care Coordinator

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

As the Outreach Specialist/California Care Coordinator, Manager for Waymark, you will lead our care coordinators in the market. Reporting to the Market Operations Lead, you will have individual contributor responsibilities as a CC as well as management responsibilities for a team of CCs as the market grows – including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization. 

• Provide direct supervision of the day-to-day activities of CCs in Sonoma, Orange & San Bernardino Counties. 
• Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables.
• Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows. 
• Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers. 
• Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded.
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs.
• Foster PCP partnerships through communications and either in-person or virtual meetings.
• Continuously build community partnerships through either in-person or virtual meetings at community events.
• Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.
• Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing. Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
• This role is mainly remote with some in-person travel required within the market (up to 30%)

Minimum Qualifications

• Deep commitment to improving healthcare for underserved populations.History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles.
• A leader with cultural and personal humility. Has a strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations. 
• A keen eye for detail and proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
• Experience with healthcare data and/or Electronic Health Records.
• A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
• Ability to travel across your local county to help establish new teams and support existing teams.
• Must reside in one of these counties: Sonoma/Orange/San Bernardino.

Preferred Qualifications 

• Bachelor’s degree in health administration, health management, public health, business administration, or related field.
• Long time resident of one of the 3 identified counties and knowledgeable of MCO and community resources.
• Multilingual skills a plus.