Duel.com

Brand advocacy and community software

Casino Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeRemote in UKNo salary listedRemote

About the Job

Requirements

Hands-on casino back-office experience with SoftGamings, EveryMatrix, Pragmatic Hub, or a similar platform.
Direct experience configuring RTP, managing promotion mechanics, handling withdrawals, and resolving stuck payments.
Comfort with cryptocurrency payments and related tools.
Experience in a startup or lean iGaming environment rather than only Tier-1 regulated environments.
High attention to detail, ownership, and ability to work without close supervision.

Responsibilities

Run day-to-day casino operations end-to-end.
Oversee game launches, RTP configurations, limits, and availability.
Monitor performance, including GGR, hold, player behavior, and anomalies.
Own payments and withdrawals, ensuring smooth processing and fast resolution.
Use risk and fraud tools to identify abuse, exploitation, and suspicious activity.
Manage player escalations, disputes, and edge cases.
Ensure promotions are implemented correctly and perform as intended.
Serve as the main point of contact with platform providers and key vendors.
Write standard operating procedures, maintain controls, and address revenue leaks.

Casino Manager

Duel.com · United Kingdom (Remote) · Full-time · Posted 2026-04-01

Workplace: remote

Department: Executive

Description

Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the machine running clean while we do it.

The role

You own the casino. Games, players, payments, risk, support — all of it. When something breaks, you fix it. When something leaks, you find it. When players hit problems, you solve them.

This is a hands-on role. You execute first, delegate later. If you're looking for a team to manage from day one, this isn't it.

What you'll do

Run day-to-day casino operations end-to-end
Oversee game launches, RTP configs, limits, and availability
Monitor performance — GGR, hold, player behaviour, anomalies
Own payments and withdrawals — smooth processing, fast resolution
Work risk and fraud tools to catch abuse, exploitation, and suspicious activity
Manage player escalations, disputes, and edge cases
Keep promotions implemented correctly and performing as intended
Be the main point of contact with platform providers and key vendors
Write the SOPs, maintain the controls, plug the revenue leaks

What you'll need

Hands-on casino backoffice experience — SoftGamings, EveryMatrix, Pragmatic Hub, or similar
Direct experience with RTP configs, promo mechanics, withdrawals, and stuck payments
Comfortable with crypto payments and tools
Startup or lean iGaming experience — not just Tier-1 regulated environments
High attention to detail, ownership mindset, no hand-holding required

Come run something pure.

Apply

Apply at Duel.com

About the Company

Duel.com

Brand advocacy and community software

Duel.com is a software company that helps consumer brands manage advocacy communities. The company provides tools for ambassador programs, creator relationships, community engagement, content, rewards, and program measurement. It serves consumer brands building structured customer, creator, and employee advocacy programs. Its operating model centers on a software platform combined with strategy, implementation, and customer-success support. Teams work across product, engineering, design, data, sales, marketing, strategy, and customer success. The organization combines brand advocacy software expertise with practical delivery for consumer brands.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Santiago de Querétaro, Mexico
Founded: 2016

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