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B&Q

UK home improvement and garden retailer

Sales Team Manager

Retail Store ManagementConfirmed live in the last 24 hours
Part-timeFarnborough, UK

About the Job

Requirements

  • Ability to support colleagues in building product knowledge and confidence in selling.
  • Ability to use customer insights and performance data to identify opportunities and respond quickly.
  • Ability to build customer relationships, particularly with tradespeople.
  • Ability to observe, listen, and communicate ways to improve continuously and celebrate success.
  • Comfort discussing performance meaningfully.
  • Ability to build rapport with customers and colleagues.
  • Ability to plan and organize effectively while adapting plans when needed.
  • Analytical ability to identify opportunities to increase sales.

Responsibilities

  • Lead the Showrooms and TradePoint departments and their sales-focused teams.
  • Support sales colleagues in building product knowledge and confidence to sell.
  • Use customer insights and performance data to identify opportunities and respond at pace.
  • Build strong local customer relationships, with a focus on tradespeople.
  • Lead sales coaching and performance efforts to develop a high-performing team.
  • Lead the team to deliver effective stock management and make every customer count.

About the Company

B&Q

UK home improvement and garden retailer

B&Q is the UK’s leading home improvement and garden retailer, with 311 stores in the UK and Ireland and more than 100,000 products available to order at diy.com for home delivery or click-and-collect. It operates a UK home improvement marketplace launched in March 2022, providing more choice and an integrated shopping experience that includes in-store returns for many products and evolving Click + Collect options. The company employs over 21,000 colleagues who support customers wearing its iconic orange aprons. Each year, more than 20 million people use B&Q to improve their homes, while the business pursues sustainable sourcing and community initiatives through the B&Q Foundation and Shelter, and reports on responsible business. B&Q is part of Kingfisher plc, which runs about 2,000 stores across 8 European countries. Its goal is to help customers enhance their homes through multi-channel retail and marketplace growth while operating responsibly and supporting communities.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Eastleigh, United Kingdom
Founded
1969

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