HybridWorks in the Troy office, with a hybrid schedule after training.
Customer Experience & SupportCustomer Support
About the job
Requirements
Empathy and patience when communicating with prospective and current clients.
Organization and attention to detail, including accurate paperwork and claims processing.
Ability to multitask and manage a high volume of calls across multiple systems while maintaining accuracy and efficiency.
Proficiency in Microsoft Office and computer software.
Must submit a resume, cover letter, and references; application information must be accurate and truthful.
Responsibilities
Prioritize new callers and scheduled appointments while managing calls and schedule.
Speak with prospective clients and obtain and review documents needed to assist with case acceptance.
Review incoming paperwork from various mediums and save it in the appropriate software.
Work with attorneys and staff to assist new clients.
Communicate with case managers and attorneys to promptly address issues found in files.
Communicate with current clients and government agencies as needed to track and confirm claim status.
Help identify possible claims and the appropriate avenue for relief, including new claims, appeals, or upcoming hearings.
Maintain responsibility for case files and process claims from start to finish.
Desired Qualifications
Experience working with Social Security Disability or Veterans Affairs claims, or helping people with disabilities navigate the benefits process.
About Disability Law Group
At Disability Law Group, we exist for one reason: to help people through some of the most difficult moments of their lives — and to do that work with skill, heart, and purpose.
We are a mission-driven law firm focused on Social Security Disability and Veterans’ disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.
Everything we do is guided by our core values — Listen, Invest, Vigor, Empathy, and Solutions (LIVES). These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client’s situation as unique and deserving of thoughtful, personalized advocacy.
Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.
We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition — including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work, and a family-first, model.
At Disability Law Group, your work matters — and so do you. Together, we are building a firm that delivers results, supports its people, and truly changes lives
*******************************************************How to Apply:******************************************************** Your application will be evaluated based on your ability to follow instructions. To be considered for this position, you must submit the following:
Resume
Cover Letter
References
Please ensure that all information provided is accurate and truthful. Failure to follow these instructions will result in disqualification from consideration.
As an Intake Representative in our Social Security Department, you will be helping to cultivate and maintain the prospective client relationship from the very start. Empathetic communications are of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief – whether a new claim is needed, an appeal, or an upcoming hearing. This position involves extensive communication with clients and paperwork review with a keen eye for details, computer-skills, and phone call management capabilities.
This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files. This is a full-time position offering competitive pay, BCBS benefits, PTO, bonus plan, and opportunity for remote work.
Key Responsibilities:
·Frequent call management abilities, prioritizing your schedule to allow for new callers and appointments, talking to prospective clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and staff to help our new clients.
·Review incoming paperwork from various mediums, saving in appropriate software
·Communication with Case Managers and Attorneys to promptly address any issue found in a file, ensuring excellent service for our clients. Communication with current clients and/or other government agencies may also be necessary to track and confirm status of claims.
·No prior training is required, but experience working with the SSD or VA claims and/or helping people who are disabled navigate the benefits process is considered.
Key Skills:
·Empathy and patience
·Organized with attention to detail
·High ability to multi-task
·Proficiency in Microsoft Office and computer software
Working Conditions:
In the Troy, MI office with a hybrid schedule after training
Compensation & Benefits:
We offer a competitive salary and benefits package, including:
·Salary range: $18-$21 depending on experience and alignment with required skill set
·Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
·Paid time off and sick leave
·Paid holidays (including the day after Thanksgiving)
·Tuition reimbursement
·401(k) plan with employer match
·Wellness and professional development programs
Fast-paced, high-volume intake position in a call-center-like environment. Successful candidates must be comfortable handling a large volume of calls, multitasking across multiple systems, and providing exceptional client service while maintaining accuracy and efficiency.
*******************************************************How to Apply:******************************************************** Your application will be evaluated based on your ability to follow instructions. To be considered for this position, you must submit the following:
Resume
Cover Letter
References
Please ensure that all information provided is accurate and truthful. Failure to follow these instructions will result in disqualification from consideration.