Callback Intermediate Associate Analyst

*** Work Schedule is Monday to Friday: 9 A.M. to 6 P.M. ***

Cash & Trade Processing Intermediate Associate Analyst is an entry level role responsible for assisting the function with any projects and initiatives related to cash management in coordination with the Transaction Services team. The overall objective is to facilitate multiple complex transaction types from end to end, including escalation as needed. The candidate will be primarily responsible for performing callback client validations of wire transfer instructions in addition to ensuring timely execution of wire transfer requests received from internal/ external Private Bank clients, confirm authenticity of client instructions in accordance with validation procedures. The position requires extensive interaction with business partners as well as funds transfer team members located in Jersey City, Tampa and India. The candidate needs to be client service oriented, speak directly to clients regarding transaction requests and investigate and resolve client inquiries. The unit processes an average of 500 - 1000 transactions each day. The candidate will be primarily responsible for performing callback client validations of wire transfer instructions in addition to ensuring timely execution of wire transfer requests received from internal/ external Private Bank clients, confirm authenticity of client instructions in accordance with validation procedures.

Responsibilities:

• Conduct a minimum of 60 outbound calls to clients each day.
• Ability to work with different systems, including Microsoft Office/ data entry
• experience working within high volume environment
• Authenticate client instructions by confirming validate authorized signatory and performing client callbacks validations.
• Record validations actions on the online product processor.
• Ensure compliance with all internal policies and procedures and Regulatory requirements.
• Provide Back-up support to Jersey City and India as daily volumes dictate.
• Ensure priority transactions are processed within standard timeframes.
• Gather and track activity volumes for MIS reporting.
• Investigate and resolve inquiries related to processing.
• Support O&T Ops Transformation initiative to reduce manual touch points by challenging the status quo

Qualifications:

• 0-2 years of relevant experience
• Demonstrated cash and trade operations experience & knowledge
• Effective verbal and written communication skills
• Expert proficiency with Microsoft Office and comfortable with data entry

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

*** Work Schedule is Monday to Friday: 9 A.M. to 6 P.M. ***

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$56,020.00 - $78,180.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 15, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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