Illinois Secretary of State
Maintains official records and issues licenses
Motor Vehicle Regulations Technician 1
About the job
- Completion of high school or equivalent education.
- One year of responsible clerical experience dealing with laws, rules, or regulations in a public or private organization.
- Working knowledge of applicable portions of Chapters 3, 6, 7, and/or 11 of the Illinois Vehicle Code.
- Working knowledge of business English and composition.
- Working knowledge of office practices and procedures.
- Working knowledge of driver’s license examination procedures and Administrative Hearings Department procedures.
- Working knowledge of insurance principles and terminology.
- Ability to exercise independent judgment in making decisions in accordance with applicable laws and to apply proper procedures.
- Ability to analyze difficult cases and render decisions concerning the denial or reinstatement of driving or vehicle registration privileges.
- Ability to effectively communicate orally and in writing.
- Ability to deal tactfully with the public.
- Ability to maintain a satisfactory working relationship with other employees.
- Applicants must be lawfully authorized to work in the United States.
- Analyze and review driver’s license and identification card applications and exception reports to identify errors and determine whether cards can be issued.
- Research application issues and coordinate with other divisions and the Fraud Unit regarding verification processes and suspicious records or documents.
- Provide routine technical information by telephone to customers and facilities regarding record corrections, applicant processing, card status, acceptable documents, and reasons for issuance denial.
- Provide routine information by telephone to applicants regarding correspondence related to application information.
- Authorize cancellations for applicants who do not comply with instructions to correct driver’s license or identification card errors, and authorize clearance of cancellations when applicants comply.
- Initiate and authorize correspondence instructing applicants to return to facilities for issuance of corrected driver’s licenses or identification cards.
- Work independently and with a team to ensure Central Issuance program rules and procedures are applied consistently to all applications.
- Research and process refund requests received from Accounting Revenue or submitted by applicants.
- Perform other duties as required or assigned.
About the company
The Illinois Secretary of State is a constitutional office that keeps official state records and the state seal, and it runs about 20 departments with roughly 4,000 employees. It maintains Capitol Complex buildings, oversees the state library network, preserves historic documents, and provides services like driver licensing, vehicle registration, and license plates. It differs from others by combining recordkeeping, branding (the state seal), licensing, libraries, archives, and public safety education in one statewide office. Its goal is to serve residents by keeping important records, issuing IDs and vehicle documents, supporting libraries and archives, and offering safety education and public services.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Stamford, Connecticut
Founded
N/A
Get referred to Illinois Secretary of State
See people who can refer or advise you
Simplify's Take
What believers are saying
- East St. Louis reopened in August 2026 as the 27th one-stop-shop DMV.
- The office keeps shipping modernization, including Apple Wallet IDs and Court of Claims e-filing.
- Illinois' scale gives stable demand for licenses, registrations, business filings, and records.
What critics are saying
- FIRE sued Giannoulias in January 2026 over Illinois' Democrat-name nonprofit restriction.
- Digital IDs still require physical backups, limiting adoption and preserving DMV congestion.
- If Giannoulias leaves for Chicago mayor, 2027 leadership uncertainty will disrupt modernization momentum.
What makes Illinois Secretary of State unique
- Giannoulias' one-stop-shop DMVs cut transactions across licenses, titles, and registrations in one visit.
- March 2025 Loop flagship DMV unified services and employed more than 60 staff.
- Illinois launched mobile IDs in November 2025, ahead of many state agencies.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Conference Attendance Budget
Company News
The Illinois Secretary of State’s Office unveiled a new ad campaign featuring Phillip Hanks, an organ recipient who received five lifesaving organs from a single donor.
April is National Donate Life Month and the Illinois Secretary of State is launching a new campaign asking Illinoisans to give the gift of life.
Lyons Township has partnered with the Illinois Secretary of State to provide a Mobile Driver Services Facility for our area on Wednesday, October 20, 2021.
Mokena Community Public Library District receives $30,000 grant from the Secretary of State.