M

Mondelez International

Makes cookies, chocolate, gum and candy worldwide

International Customer Service & Goods Flow Control Specialist

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeHerentals, BelgiumNo salary listedIn-person

About the Job

Requirements

  • Experience in outbound logistics or transport.
  • Practical knowledge of customs processes and documentation.
  • Ability to interpret data.
  • Experience with SAP and Microsoft Office, including Excel skills such as pivot tables, VLOOKUP, and SUMIF, and PowerPoint skills.
  • Experience in customer service, logistics, or supply chain is a plus.
  • Knowledge of Microsoft Office, including Excel and Outlook.
  • Knowledge of Dutch and English.
  • Ability to work quickly and accurately, with attention to detail.
  • Problem-solving ability, including thinking outside the box under time pressure.

Responsibilities

  • Carry out import and export activities to ensure goods arrive on time at the lowest import costs while complying with customs regulations.
  • Work with business partners to ensure effective management, timely solutions, and execution.
  • Manage external logistics providers, customs brokers, freight carriers, and other stakeholders operationally.
  • Prepare invoices, packing lists, and bills of lading; manage customs, tracking and tracing, damage handling, invoices, HSE, quality and risk compliance, quotations, and third-party performance.
  • Provide high service levels in the international intercompany shipment process and support functions involved in it.
  • Manage intercompany export shipments, including creating SAP invoicing documents.
  • Prepare other export documents, including all types of certificates.
  • Collaborate with external parties, such as customs agencies.
  • Work with the warehouse team and external logistics providers to prepare shipments.
  • Evaluate and follow up on international orders for feasibility, considering production planning, warehouse workload, and transport times.
  • Coordinate global exports, approximately 500 shipments per year, including approximately 250 containers.
  • Enter orders in SAP and prepare transport plans.
  • Handle export customs formalities through AES for biscuits and chocolate.
  • Proactively communicate with customers about deviations and seek consensus and optimal service levels.
  • Manage assignments and transfers to European locations, including France and Spain.
  • Follow up on specific customer requirements, including bills of lading, certificates, and attestations.
  • Create purchase orders, archive records, and process HUB planning.
  • Coordinate with warehouse operations to support loading and unloading.
  • Coordinate with carriers to ensure timely pickup and delivery.
  • Coordinate with planning and production to align goods flows.
  • Manage slots and dock planning to optimize loading and unloading bay utilization.
  • Direct and coordinate daily inbound and outbound warehouse goods flows.
  • Monitor warehouse occupancy.
  • Report on and track goods-flow KPIs.
  • Follow up on blockages.
  • Monitor obsolete stock.
  • Manage write-offs, including food bank, KLI, and animal feed dispositions.
  • Plan CHEP pallets.

Desired Qualifications

  • Knowledge of export documentation, including bills of lading, certificates of origin, and health certificates.
  • Knowledge of SAP, an ERP system.
  • Knowledge of customs applications such as AES.
  • Experience in FMCG or the food sector.

About the Company

Mondelez International

Makes cookies, chocolate, gum and candy worldwide

Mondelez International makes snack foods sold in grocery stores, convenience shops and online from North America and Europe to Latin America, Asia and Africa. Its brands include Oreo and Chips Ahoy cookies, Cadbury, Milka and Toblerone chocolate, Trident gum and Halls cough drops. The company runs factories around the world, buys large amounts of cocoa and wheat, and ships finished snacks to retailers and distributors. It earns money by selling these branded snacks at wholesale, and it grows by adding local brands and buying regional bakeries and snack makers. Mondelez took its current name in 2012, when Kraft Foods split off its North American grocery business, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1903

Recently Posted Jobs

Explore more opportunities at Mondelez International

See more jobs