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AXA

Global insurer offering life, property, casualty

Teamleiter Schadenmanagement - m/w/d

Claims AdjudicationConfirmed live in the last 24 hours
Full-timeHanover, Germany

About the Job

Requirements

  • Completed vocational training as an insurance and finance merchant with relevant additional training, such as insurance specialist or claims adjuster, or a completed degree in insurance, business administration, or business law.
  • Experience leading teams handling property, motor, or liability claims, and firsthand knowledge of service-oriented, KPI-driven claims processing.
  • Ability to communicate complex matters clearly, engage employees in change, foster team cohesion, and resolve conflicts constructively and cooperatively.
  • Strong customer, sales-partner, and service orientation, supporting customers and sales partners with a service mindset.
  • Ability to make clear decisions under time pressure, take action, and enable the team to act independently.
  • Interest in new technologies, including AI-supported claims-management tools, with continuous learning and ability to motivate the team to adopt change.

Responsibilities

  • Manage customer- and cost-oriented claims processing, workload, telephone availability, and employee deployment using relevant KPIs and dashboards.
  • Promote the professional and personal development of the team through regular employee conversations, workplace coaching, and targeted training.
  • Ensure consistently high quality in property claims processing using a solution-oriented, agile approach.
  • Lead with empathy and authenticity, promote an open team culture, and actively shape cultural transformation and modern ways of working.
  • Serve as a central contact for customers and sales partners and take on project and special-topic assignments.
  • Exercise delegated authority for binding decisions and payments, and ensure the team acts compliantly and with a service orientation.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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