Housekeeping Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.   At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

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What you will have an opportunity to do:

his role supports the Rooms Manager in overseeing daily housekeeping operations, ensuring cleanliness, organization and efficiency in all guest rooms, public areas and back of the house spaces. It also involves supervising housekeeping staff, maintaining quality control, managing inventory and ensuring guest satisfaction while adhering to hotel policies.  

ESSENTIAL FUNCTIONS: 

• Assist in overseeing the daily operations of housekeeping, and public area cleaning.  

• Ensure all areas meet the hotel’s cleanliness and presentation standards.  

• Conduct inspections of guest rooms and public areas to maintain quality control.   

• Implement and enforce hotel brand standards, health regulations and safety protocols.  

• Assist with the recruitment, training and supervision of the housekeeping staff.  

• Foster a positive work environment and promote teamwork among associates.  

• Monitor staff performance and provide coaching and feedback.  

• Assist in managing the inventory of cleaning supplies, linens and guest amenities.  

• Ensure lost and found procedures are followed.  

• Work closely with other departments, including front office and maintenance, to enhance the guest experience.  

What are we looking for?

REQUIREMENTS:

• Credential in hospitality management or related field is preferred but not required. 

• 3-5 years of housekeeping supervisory experience. 

• Knowledge of housekeeping procedures, cleaning techniques and industry standards. 

• Strong leadership, communication and problem-solving skills. 

• Ability to work flexible hours; including weekends and holidays. 

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.