F

Farm Credit Canada

Federal Crown corporation financing Canadian agriculture

Technical Analyst - Support Services

Full-TimeDeadline 10/23/26
$72.9k - $98.7k+ Performance-based incentive
Junior
Certification
Regina, SK, Canada
Hybrid
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A diploma or certificate in information technology or computer science is required.
  • A minimum of two years of service desk or call centre experience, related experience, or an equivalent combination of education and experience is required.
  • In-depth knowledge of common software and operating systems is required.
  • A strong commitment to customer service is required.
  • Extensive knowledge of systems analysis, design concepts, and computing and software industry trends is required.
  • A valid driver's licence is required.
  • ITIL V3 Foundations certification is required.
Responsibilities
  • Develop, implement, and support tools, processes, and technical solutions that improve FCC's business capabilities.
  • Lead team and stakeholder meetings and participate in an after-hours on-call rotation.
  • Provide technical support by phone, email, chat, and one-on-one interactions.
  • Facilitate the resolution of Major IT Incidents.
  • Troubleshoot second-level IT support issues and common issues, and perform trend analysis and documentation.
  • Gather and interpret requirements, configure and enhance systems, and improve tools and processes to support automation and reliable operations.
  • Troubleshoot customer issues using service desk best practices, provide timely support, and maintain accurate troubleshooting documentation.
  • Work with cloud technologies, including SaaS and PaaS, and apply system integration knowledge to deliver solutions.
Desired Qualifications
  • ITIL certification is preferred.
  • Mac certification is preferred.
  • Microsoft certification is preferred.

About the company

Farm Credit Canada (FCC) is a federal Crown corporation fully invested in Canadian agriculture and food. It provides financing, insurance, software, learning programs, and other business services to producers, agribusiness owners, and agri-food entrepreneurs across Canada, supported by 100 offices and a headquarters in Regina. FCC’s products help farmers and agri-food businesses fund operations, manage risk, and improve capabilities through software and learning programs. The company differentiates itself by its 100% focus on Canadian agriculture, nationwide footprint, and a culture centered on teamwork, leadership, respect, and accountability, along with being a top employer. FCC aims to help the Canadian agriculture sector grow and succeed by offering financial services and business resources tailored to producers and agribusinesses.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Regina, Canada

Founded

1959

Get referred to Farm Credit Canada

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • $1 billion Agri-food Project Finance Fund opened September 14, 2026 for mid-market processing.
  • FCC Capital's $2 billion 2030 commitment targets innovation, productivity, and sustainability.
  • July 2026 renewed the National Farmer Wellness Network Crisis Line through 2029.

What critics are saying

  • March 2026 reporting showed poultry and grains drove higher past-due loans and write-offs.
  • The 60-day project-finance EOI must fill $25 million-$500 million deals by November 2026.
  • Ottawa controls FCC's mandate; a policy reset freezes capital deployment and hiring.

What makes Farm Credit Canada unique

  • FCC is Canada's dominant agricultural lender and a commercial Crown corporation.
  • It reinvests profits into ag and food, unlike profit-maximizing private lenders.
  • Its AgExpert software, knowledge, and industry networks bundle financing with operating support.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Performance Bonus

Company News

Newswire
Sep 22nd, 2026
Ö Hydration Secures $2M to Accelerate National Growth and Make Healthy Hydration a Daily Habit for More Canadians

/CNW/ -- Ö Hydration, the Canadian brand on a mission to help more people drink more water, today announced it has secured its first-ever $2 million growth...

Syngenta
Sep 18th, 2026
MacDonald highlights investment, innovation during southern Ontario agri-food tour.

MacDonald highlights investment, innovation during southern Ontario agri-food tour. Market news September 18, 2026 Canada's agriculture and agri-food sector represents one of the country's major economic opportunities, Agriculture Minister Heath MacDonald said following a week-long tour of operations across southern Ontario. In a statement released Friday, MacDonald said investment in food production, processing, innovation, supply chains, and export markets will be critical to strengthening Canada's food system and creating new opportunities for farmers and agribusinesses. The minister's tour included stops at farms, food processors, manufacturers and industry events across the region. At Arva Flour Mills, he announced Farm Credit Canada's new $1-billion Agri-food Project Finance Fund, along with $150 million for Velocity Agri-Capital Partners through FCC Capital's broader investment commitment. "During my visit to multiple cities across southern Ontario, I saw firsthand how Canada's agriculture and agri-food sector is one of our country's greatest economic opportunities," MacDonald said. "By investing in food production and processing, supporting innovation, strengthening supply chains and opening new markets, we can create more opportunities for farmers, producers, and businesses across Canada." MacDonald also visited the London Food Bank and Nuhn Industries in Sebringville, a manufacturer serving the liquid manure industry that is seeking to expand its presence in markets across North America, Latin America, Japan, and Africa. He spoke at the Grain Farmers of Ontario annual meeting in Stratford, toured Canada's Outdoor Farm Show and addressed a University of Guelph reception. Other stops included Martin's Family Fruit Farm, Summit Station Dairy, and Collective Arts Brewing in Hamilton. At Mondelez International's Hamilton plant, MacDonald discussed investments in processing capacity and the role of domestic food manufacturing in strengthening Canadian food sovereignty. The minister also announced a $5-million repayable AgriInnovate contribution to Kinghaven Farms to support automation and climate-control technologies at its Haven Greens greenhouse in King City. Information contained herein is believed to be accurate but is not guaranteed by the parties providing it. Syngenta, DePutter Publishing Ltd. and their information sources assume no responsibility or liability for any action taken as a result of any information or advice contained in these reports, and any action taken is solely at the liability and responsibility of the user.

RealAgriculture
Sep 14th, 2026
FCC launches project finance initiative to fill $1-billion capital gap in agri-food processing.

FCC launches project finance initiative to fill $1-billion capital gap in agri-food processing. Sep 14, 2026 by Lyndsey Smith Other Episodes: Agriculture and Agri-Food Canada's Minister Heath MacDonald today announced the launch of Farm Credit Canada's (FCC) $1-billion Agri-Food Project Finance program to expand domestic capacity for value-added processing and manufacturing across the country. Capital-intensive agricultural infrastructure often struggles to secure traditional debt financing, leaving a gap where Canadian commodities are exported as raw goods and re-imported as finished products, and this is where the initiative fits in, says Graeme Millen, vice president of strategic finance and business development at FCC. He says this new initiative is a targeted capital solution to address structural financing challenges in the agri-food sector. Story continues below Unlike conventional balance-sheet lending, project finance establishes debt around a standalone project company, relying on the asset's cash flow for repayment. While global project finance traditionally targets multi-billion-dollar infrastructure developments, FCC's model caters to mid-market Canadian developments ranging from $25 million to $500 million or more. "We know that it's a really foundational layer to maximize the value from the stuff that we grow here at home," says Millen, noting that the initiative supports startups, established firms, and standalone development entities. FCC is holding a 60-day call for expressions of interest to evaluate shovel-ready projects and analyze broader market demand across different sub-sectors. Millen adds that investing in domestic processing capability directly strengthens primary producers. "If we can build more value-added manufacturing processing in Canada, it gives Canadian producers a stronger domestic market to sell to, because at the end of the day, everything that FCC is doing is intended to reinforce the strength of our primary agricultural market," Millen says. Also announced today is $150 million for Velocity Agri-Capital Partners earmarked to focus on opportunities in the agri-food and agri-tech sectors across the value chain that are positioned to help strengthen Canada's food system. Together, FCC and Velocity are accelerating commercialization, expanding processing capacity, diversifying supply chains, and building international pathways that strengthen resilience and competitiveness across Canada's food system, says AAFC.

Techcouver
Aug 18th, 2026
Venture capital for food-tech Innovation is shifting flow, report finds.

Venture capital for food-tech Innovation is shifting flow, report finds. The Canadian Food Innovation Network today released its report covering the nation's food-tech ecosystem. Across the first half of 2026, nearly 50 fundraising events have generated more than $60M in capital for food-tech companies nationwide. British Columbia saw the biggest raise of the second quarter by far. In March, Vancouver-based agtech company Miraterra raised $16 million in an oversubscribed funding round led by At One Ventures with participation from Farm Credit Canada, S2G Investments, the Sitka Foundation, and iSelect. Miraterra is building what it describes as a full-stack measurement platform for soil, combining spectroscopy, genomics, and machine learning to generate more comprehensive environmental data. The startup's proprietary "Digitizer" device integrates Raman spectroscopy and AI to analyze soil and food, aiming to improve how agricultural systems are measured and managed. Miraterra's sizeable round accounted for roughly half of all fundraising secured by Canadian food-techs during the second quarter of 2026. The company's big raise reflects a broader shift in food-tech, suggests CFIN's report. Over the past decade, the sector was dominated by consumer-facing apps, meal kits, and restaurant software; these categories of company are no longer raising capital, at least in Canada. Lately, capital has been flowing into areas like advanced manufacturing, food traceability technologies, and next-gen ingredient innovations, according to the report, with more than 90% of financing earmarked for these categories. In particular, recent developments in food automation could see a first-of-its-kind autonomous factory in Canada. Earlier this month, CFIN awarded more than $700,000 to eight food-tech projects through its Innovation Booster Program, including BC-based FabriSight Solutions.

The Grower
Jul 16th, 2026
FCC supports mental health in the ag community.

FCC supports mental health in the ag community. July 16, 2026 Farm Credit Canada (FCC) and the Canadian Centre for Agricultural Wellbeing (CCAW) has renewed its partnership to sustain and expand the National Farmer Wellness Network (NFWN) Crisis Line, 1-866-FARMS01 (1-866-327-6701). The renewed investment of $1.8 million over three years ($600,000 annually) will allow the program to continue providing tailored, no-cost mental health and crisis support to Canada's farmers, farm families, and agricultural workers. Since launching in February 2025, the National Farmer Wellness Network Crisis Line has connected agricultural workers across Canada with licensed mental health professionals trained through the Canadian Agricultural Literacy Program (CALP), specialists who understand the unique pressures of farming life. The renewal ensures that this vital service continues uninterrupted. Farming remains one of Canada's most demanding occupations. Financial volatility, geographic isolation, unpredictable weather, and the emotional weight of caring for land and livestock create compounding mental health pressures that general support services are often ill-equipped to address. The NFWN Crisis Line was built specifically to meet farmers where they are, and this renewed commitment ensures it will keep doing so. "The response to the National Farmer Wellness Network Crisis Line since its launch has confirmed what we always knew, there is a deep and urgent need for mental health support that speaks the language of farming," says Dr. Briana Hagen, CEO and lead scientist, Canadian Centre for Agricultural Wellbeing FCC's renewed investment means The Grower can continue building on this foundation, reaching more farmers and agricultural workers who need immediate, culturally informed support. This partnership is about more than a phone line; it's about ensuring Canada's agricultural community knows it is seen, valued, and never alone." "Farming and ranching asks a lot of people. Behind every operation are individuals and families managing uncertainty, long hours and immense responsibility. That's why FCC is proud to continue its support to the National Farmer Wellness Network so farmers and farm families have access to trusted mental health support from professionals who understand the unique realities of agriculture, whenever they need it," said Justine Hendricks, president and CEO, FCC.