Human Resources Coordinator

JOB SUMMARY

The Human Resources Coordinator provides accurate and responsive administrative and coordination support to the property Human Resources function. The role supports recruitment, onboarding, employee records, payroll administration, learning, engagement activity and day-to-day associate enquiries, helping ensure Human Resources processes are completed consistently and within required timescales.

Working closely with the Property Human Resources Leader and property leaders, the Human Resources Coordinator maintains confidential records, coordinates documentation and communications, supports employee activities and provides a professional first point of contact for associates. The role contributes to a positive associate experience while following company policies, brand standards and applicable legal requirements.

CANDIDATE PROFILE

• High school diploma or equivalent qualification; a relevant Human Resources or business qualification is desirable.
• Previous administrative, Human Resources or customer-service experience, ideally within hospitality or another fast-paced environment.
• Strong organisation and attention to detail, with the ability to manage competing priorities and meet deadlines.
• Clear written and verbal communication skills and a professional, approachable manner.
• Ability to handle confidential and sensitive information with discretion.
• Good working knowledge of Microsoft Office; experience using Human Resources, payroll, recruitment or learning systems is desirable.
• A collaborative and service-focused approach, with willingness to learn and take ownership of assigned tasks.

CORE WORK ACTIVITIES

Human Resources Administration and Associate Support

• Provides day-to-day administrative support to the Property Human Resources Leader and property Human Resources function.
• Acts as an approachable first point of contact for routine associate and manager enquiries, providing accurate information or escalating matters appropriately.
• Prepares letters, forms, reports, presentations and other Human Resources documentation accurately and within required timescales.
• Maintains Human Resources calendars, meetings, appointments and departmental communications.
• Supports the coordination of associate activities, recognition initiatives, wellbeing activity and employee survey administration.
• Maintains confidentiality and handles employee and business information securely and discreetly.

Recruitment and Onboarding

• Supports vacancy administration, interview scheduling, candidate communication and recruitment documentation in partnership with hiring managers and Talent Acquisition.
• Coordinates pre-employment checks, references, right-to-work documentation and other required onboarding information.
• Prepares offer and starter documentation using approved templates and systems.
• Coordinates new starter orientation and ensures relevant departments receive accurate joining information.
• Maintains recruitment and onboarding records and follows up outstanding actions with relevant stakeholders.

Employee Records, Systems and Compliance

• Creates and maintains accurate employee files and Human Resources system records for starters, leavers and contractual changes.
• Checks documentation for completeness and follows up missing or inconsistent information.
• Supports document retention and data-protection requirements in line with company standards.
• Maintains records relating to right-to-work, absence, performance documentation, learning and other employment matters.
• Ensures required workplace notices, policies and associate information are displayed or made available as directed.
• Supports periodic file and system audits and helps resolve identified gaps.

Payroll and Benefits Administration

• Collates and processes approved payroll information, including starters, leavers, contractual changes, absence and pay adjustments.
• Checks payroll inputs for accuracy and follows up discrepancies with managers, Finance or payroll.
• Supports the administration of benefits, recognition and other employee programmes.
• Maintains appropriate payroll records and ensures documentation is authorised and submitted by required deadlines.
• Responds to routine pay and benefit queries or directs associates to the appropriate support channel.

Learning, Performance and Employee Relations Support

• Coordinates learning sessions, mandatory training records, attendance and follow-up activity.
• Supports performance-review cycles through scheduling, documentation and record maintenance.
• Prepares meeting invitations, packs, notes and outcome documentation for employee relations processes as directed by the Property Human Resources Leader.
• Tracks agreed actions and ensures case documentation is stored accurately and confidentially.
• Does not provide independent employee relations advice and escalates sensitive or complex matters promptly to the Property Human Resources Leader.

Engagement, Communication and Associate Experience

• Supports employee communications, noticeboards, newsletters and property people initiatives.
• Assists with employee surveys, feedback activity, recognition events and associate meetings.
• Welcomes associates to the Human Resources office and provides a professional, helpful and respectful service.
• Builds positive working relationships across departments and supports an inclusive and collaborative workplace.
• Identifies opportunities to improve administrative processes and the associate experience.

Safety, Security and Professional Standards

• Follows company and department safety, security and emergency procedures.
• Reports work-related accidents and injuries promptly to the appropriate leader.
• Protects the privacy and security of guests, associates and proprietary information.
• Communicates professionally and treats colleagues and guests with dignity, respect and confidentiality.
• Performs other reasonable duties requested by the Property Human Resources Leader or General Manager.

Critical Competencies

• Human Resources administration
• Planning, organisation and time management
• Accuracy and attention to detail
• Communication and active listening
• Customer and associate service
• Integrity, discretion and confidentiality
• Teamwork and relationship building
• Problem solving and initiative
• Digital and systems capability
• Inclusion and respect
• Adaptability and resilience