OSI Digital

Delivers data-driven digital transformation solutions

Salesforce Product Manager

Product ManagementPosted on Nov 11

Full-timeVancouver, BC, Canada$40k - $110k /yr

About the Job

Requirements

At least 5 years of experience as a Product Manager, Business Analyst, or similar role driving requirements discovery on enterprise software delivery initiatives.
Experience running structured discovery sessions with business and non-technical stakeholders and translating ambiguous input into clear, actionable requirements.
Working knowledge of Salesforce, including designing and architecting solutions.
Working knowledge of Agile delivery practices, including Epic, Feature, and Story decomposition, backlog grooming, and sprint planning.
Ability to identify, escalate, and drive resolution of blockers and cross-team dependencies.
Experience reporting status, risks, and dependencies to program/project management and executive stakeholders.
Stakeholder management and facilitation skills for working across business and technical teams.
Experience maintaining requirements documentation and traceability, such as trackers, requirement documents, and backlog tools such as Jira or Azure DevOps.

Responsibilities

Plan and facilitate high-level discovery sessions with business stakeholders to surface requirements, constraints, and success criteria.
Own and maintain requirements at the Epic level, ensuring each Epic is well-scoped, prioritized, and traceable to a business need.
Break down discovery findings into Epics and, where needed, work with delivery teams to refine them into actionable Features or Stories.
Proactively identify blockers, gaps, and open questions during discovery and delivery, and drive them to resolution within committed timelines.
Track and regularly report progress, status, risks, and cross-team dependencies to Program/Project Managers and other stakeholders.
Serve as the primary point of contact between business stakeholders and delivery teams for scope, sequencing, and prioritization decisions.
Maintain clear, up-to-date documentation of discovery outcomes, decisions, and rationale.
Coordinate with other Product Owners and Product Managers across parallel workstreams to flag dependencies and avoid conflicting priorities.
Own the discovery-to-Epic layer, including running discovery sessions, scoping and prioritizing Epics, clearing blockers and dependencies, and reporting status to Program/Project Managers and stakeholders.
Hand off well-formed Epics to the Business Analyst for story-level breakdown and rely on the Business Analyst to flag story-level issues requiring Epic-level decisions or stakeholder escalation.

Desired Qualifications

Experience in regulated, compliance-driven, or process-intensive domains.
Agile certifications such as CSPO, PSPO, or SAFe Product Owner/Manager.
Experience supporting AI/automation-enabled delivery initiatives or intake/case-management systems.
Experience working alongside a Business Analyst or in a hybrid BA/Product Owner capacity, moving between discovery and backlog ownership.

Role: Salesforce Product Manager
Type: FT
Location: Vancouver, BC Canada- Remote

Role Summary
We are looking for a Product Manager to drive discovery and requirements ownership on a cross-functional delivery initiative. Working knowledge of Salesforce including design and architecting solutions is required for this role, as it carries day-to-day ownership of a Salesforce-based delivery initiative and needs someone who can engage credibly with the platform's capabilities and constraints during discovery. The Product Manager will lead high-level discovery sessions with business stakeholders, translate ambiguous business needs into well-structured Epics, and act as the central point of accountability for surfacing and resolving blockers and gaps throughout the delivery lifecycle.

This role requires the Product Owner to run structured discovery, maintains requirement traceability at the Epic level, and keeps delivery teams and program stakeholders aligned on status, risk and dependencies.

Key Responsibilities
• Plan and facilitate high-level discovery sessions with business stakeholders to surface requirements, constraints, and success criteria.
• Own and maintain requirements at the Epic level, ensuring each Epic is well-scoped, prioritized, and traceable back to a business need.
• Break down discovery findings into Epics and, where needed, work with delivery teams to refine them into actionable Features/Stories.
• Proactively identify blockers, gaps, and open questions during discovery and delivery, and drive them to resolution within committed timelines.
• Track and report progress, status, risks, and cross-team dependencies to Program/Project Managers and other stakeholders on a regular cadence.
• Act as the primary point of contact between business stakeholders and delivery teams for scope, sequencing, and prioritization decisions.
• Maintain clear, up-to-date documentation of discovery outcomes, decisions, and rationale for future reference.
• Coordinate with other Product Owners/PMs across parallel workstreams to flag dependencies and avoid conflicting priorities.

Working with the Business Analyst
This Product Manager role is supported by a dedicated Business Analyst on the same initiative, and the two roles are complementary, not overlapping:
• The Product Manager owns the discovery-to-Epic layer: running discovery sessions, scoping and prioritizing Epics, clearing blockers and dependencies, and reporting status to PMs and stakeholders.
• The Product Manager hands off well-formed Epics to the Business Analyst for story-level breakdown, and relies on the Business Analyst to flag story-level issues that may need Epic-level decisions or stakeholder escalation.

Required Qualifications
• 5+ years of experience as a Product Manager, Business Analyst, or similar role driving requirements discovery on enterprise software delivery initiatives.
• Demonstrated experience running structured discovery sessions with business/non-technical stakeholders and translating ambiguous input into clear, actionable requirements.
• Strong working knowledge of Agile delivery practices, including Epic/Feature/Story decomposition, backlog grooming, and sprint planning.
• Proven ability to identify, escalate, and drive resolution of blockers and cross-team dependencies.
• Excellent written and verbal communication skills, with experience reporting status, risks, and dependencies to program/project management and executive stakeholders.
• Strong stakeholder management and facilitation skills, comfortable working across business and technical teams.
• Experience maintaining requirements documentation and traceability (e.g., trackers, requirement docs, backlog tools such as Jira or Azure DevOps).

Preferred Qualifications
• Experience in regulated, compliance-driven, or process-intensive domains.
• Agile certifications such as CSPO, PSPO, or SAFe Product Owner/Manager preferred.
• Prior experience supporting AI/automation-enabled delivery initiatives or intake/case-management systems.
• Experience working alongside a Business Analyst or in a hybrid BA/PO capacity, moving fluidly between discovery and backlog ownership.

What Success Looks Like
• Discovery sessions produce clear, well-structured Epics that delivery teams can act on without repeated clarification.
• Blockers and gaps are surfaced early and resolved within agreed timelines, rather than discovered mid-delivery.
• PMs and program stakeholders have consistent, timely visibility into status, risk, and dependencies.
• Business stakeholders trust the Product Manager as the single source of truth for scope and prioritization decisions.

About the Company

OSI Digital

Delivers data-driven digital transformation solutions

OSI Digital provides business and technology solutions that help organizations improve performance by turning data into actionable insights. It designs, develops, and implements new systems and services, and also manages and enhances existing platforms, covering data capture, security, integration, analysis, and optimization across the data lifecycle. The company differentiates itself with a global footprint and a large offshore delivery center in Hyderabad, plus partnerships with top tech providers like Tableau, Salesforce, Oracle, Microsoft, AWS, Dell Boomi, and Red Hat to deliver integrated solutions across multiple industries. Its goal is to accelerate digital transformation for clients—from startups to Fortune 500 companies—by delivering data-driven capabilities that improve outcomes.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1993

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