Taxpayer Assistance Representative
State of Nebraska
Taxpayer Assistance Representative
State of Nebraska
State government promoting agriculture
The work we do matters!
Hiring Agency:
Revenue - Agency 16
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
DOR is seeking a self-motivated individual to join our Omaha office as Taxpayer Assistance Representative.
This individual will learn to assist taxpayers with questions regarding Nebraska regulations, statutes, forms, refunds, and filing requirements. The individual will assist in guiding business or individual accounts that are delinquent in filing returns or paying tax liabilities and/or questions on getting licensed with DOR for a permit. The Representative may also initiate adjustments to tax returns or taxpayer accounts and educate taxpayers regarding tax and regulation compliance. Interaction with the public will take place in person, on the phone, or via written correspondence.
Requirements / Qualifications:
Minimum Qualifications: Associate’s Degree in business. OR Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
Preferred Qualifications: Preference given to applicants who can read, write, and speak Spanish fluently by assisting Spanish speaking customers with questions or concerns, and providing translations and interpretation assistance when needed. (A salary stipend may be available to verified and tested Spanish speaking applicants.) Call center experience also a plus.
Knowledge, Skills and Abilities:
Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.
Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; critical thinking; data entry; computer use and databases; and customer service.
Ability to: communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment.
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We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
State government promoting agriculture
Nebraska is a U.S. state that provides government services to residents and supports the state’s economy, with a strong emphasis on agriculture. The state operates through agencies and programs that manage public education, infrastructure, health, safety, land use, and economic development, aiming to keep communities safe, informed, and prosperous. Its programs work by collecting taxes and fees, creating laws and regulations, and delivering services via state agencies, local governments, and partnerships with farmers, businesses, and non-profits. Nebraska differentiates itself from other states through its large agricultural sector and open land, which shape policies and programs around farming, water management, rural development, and access to markets. The goal is to sustain a stable, productive environment for residents and to support agricultural leadership and economic growth across the state.
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