MP Solutions

Self-funded software solutions provider globally

Entry-level German Speaking Service Desk Agent

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBudapest, HungaryNo salary listed

About the Job

Requirements

Interest in IT and motivation to start a career in the field.
Confident communication skills in Hungarian, German, and English.
Basic understanding of PC hardware, Windows environments, and common software applications.
Familiarity with Microsoft 365, Active Directory, or remote support tools is advantageous but not required.
Previous customer service experience in retail, hospitality, or a call center is advantageous but not required.

Responsibilities

Manage incoming service requests and incidents in accordance with service-level agreement, key performance indicator, and first-call resolution standards via phone, email, and the ticketing system.
Participate in on-call duty.
Create, categorize, resolve, and document tickets.
Serve as a liaison with system specialists and other departments.
Control, monitor, and delegate tickets based on service-level agreements.
Document solution descriptions and maintain the knowledge database.
Provide training for new team members.
Deliver customer support to end users and assist with inquiries regarding IT applications and systems.
Handle major incidents and communicate updates to management and departments.
Conduct remote troubleshooting for end users.

Desired Qualifications

Willingness to learn new technologies and processes.
Reliable and solution-oriented approach, with the ability to stay calm under pressure.

Entry-level German Speaking Service Desk Agent

MP Solutions Ltd. · Budapest, Hungary (Hybrid) · Full-time · Posted 2026-03-17

Workplace: hybrid

Department: R4

Description

Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
Participating in on-call duty.
Creating, categorizing, resolving, and documenting tickets.
Serving as a liaison with system specialists and other departments.
Controlling, monitoring, and delegating tickets based on SLAs.
Documenting solution descriptions and maintaining the knowledge database.
Providing training for new team members.
Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
Handling major incidents and communicating updates to management and departments.
Conducting remote troubleshooting for end users.

Requirements

Interest in IT and motivation to start a career in the field
Customer-oriented mindset with a helpful and positive attitude
Confident communication skills in Hungarian, German, and English
Basic understanding of PC hardware, Windows environments, and common software applications
Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
Willingness to learn new technologies and processes
Strong communication and teamwork skills
Reliable, solution-oriented, and able to stay calm under pressure
Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required

Benefits

Start your career in a visible and responsible IT support role within an international environment
Gain insight into the IT operations of the defense and automotive industries
Access professional training opportunities, mentoring, and internal learning programs
Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
Join a supportive team with long-term career growth opportunities

Apply

Apply at MP Solutions Ltd.

About the Company

MP Solutions

Self-funded software solutions provider globally

MP Solutions is a small, self-funded team focused on delivering practical solutions to a global audience. They emphasize hands-on involvement by owners, who work closely with the team and live in the same environment to stay aligned with customers’ needs. The company’s offerings center on providing suited solutions to millions of happy users around the world. Their approach is to work directly with clients to understand problems and deliver concrete results rather than abstract plans. MP Solutions differentiates itself through owner-led, hands-on management and a tightly knit, self-funded structure that keeps the team closely aligned with customer success. The goal is to keep delivering high-quality solutions that meet real user needs and expand their global impact.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Hanoi, Vietnam
Founded: 2018

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