Protective Services Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout the Northern Virginia area/region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, and managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives.

Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Functions as team lead during security-related incidents. The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements.

The Protective Services Manager (PSM) will develop cost-effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management in response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members, and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns.

Responsibilities:

• Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation.
• Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies.

• Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law.

• Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings.

• Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility.

• Partners with stakeholders in the physical security planning and installation process for new facilities and renovations. 

• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people.

• Supports executive protection and major events support on an as needed basis.

• Monitors various sources of information, conducts research, and provides actionable intelligence to support decision-making and proactive security measures.

• Gathers/analyzes information on emerging threats, cyber-attacks, geopolitical events, and other relevant security-related topics and assesses the credibility, reliability, and relevance of intelligence sources and reports.

• Programs, tests and maintains security applications and ensures they are set according to standards. Ensures access provisioning to bank facilities is accurately maintained.

Required Qualifications:

• Must have 4+ yrs experiences in either prior law enforcement, investigative experience, corporate or military physical security experiences.
• Excellent Communication Skills (verbal and written) and be able to interact with internal and external customers/leadership.
• Critical Thinking skills - have demonstrated abilities to make critical decisions during critical events.
• Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management.
• Demonstrated ability to be self-motivated/self-starter.
• Strong Influencing skills - have the ability to interact and work closely with internal and external stakeholders.
• Must have adaptability - be able to understand the different lines of business in the bank and tailor solutions to meet their needs.
• Proficient computer skills – working with MS Office suite
• Must be able to respond to critical incidents off normal business hours, weekend or holiday when needed.

Skills:

• Attention to Detail
• Crisis Management
• Decision Making
• Facilities Management
• Issue Management
• Access and Identity Management
• Customer and Client Focus
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - VA - Vienna - 8075 LEESBURG PIKE - FAIRFAX SQUARE (VA3075)Pay and benefits informationPay range$97,000.00 - $119,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.