I

IHG

Global hotel company

Front Office Receptionist

Full-TimeUpdated on 10/16/2026
No salary listed
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Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Previous experience in a Front Office, Reception, Guest Relations, or another guest-facing hospitality role is preferred.
  • Excellent verbal and written communication skills.
  • A warm, welcoming, and naturally guest-focused personality.
  • Comfort working in a fast-paced, multicultural environment.
  • Fluency in English is required.
Responsibilities
  • Welcome guests in a warm, professional, and personalised manner.
  • Complete check-in and check-out procedures accurately and efficiently.
  • Verify guest information, identification, payment details, and reservation arrangements in accordance with hotel procedures.
  • Provide guests with relevant information about the hotel, facilities, services, and local area.
  • Recognise and acknowledge returning guests, VIPs, IHG One Rewards members, and other priority guests in accordance with established standards.
  • Assist with room allocation and ensure guest preferences and special requests are communicated appropriately.
  • Ensure a smooth and positive arrival and departure experience for every guest.
  • Respond promptly and professionally to guest enquiries, requests, and concerns.
  • Anticipate guest needs and provide personalised recommendations and assistance.
  • Demonstrate a genuine interest in guests and create meaningful interactions throughout their stay.
  • Handle guest feedback and service recovery situations professionally, escalating matters when appropriate.
  • Follow through on guest requests to ensure they are resolved within the expected timeframe.
  • Maintain a strong knowledge of the hotel's facilities, restaurants, services, promotions, and current activities.
  • Maintain accurate guest records and ensure all information is updated in the hotel's property management system.
  • Handle room changes, extensions, upgrades, payments, and other front-office transactions accurately.
  • Process payments and maintain appropriate control of cash and credit transactions in accordance with hotel procedures.
  • Coordinate with Housekeeping regarding room status, discrepancies, and special room requirements.
  • Liaise with Reservations, Concierge, Bell Desk, Engineering, Food & Beverage, and other departments to ensure guest requests are fulfilled.
  • Maintain awareness of hotel occupancy, arrivals, departures, VIP movements, and special events.
  • Ensure all relevant guest information is properly communicated during shift handovers.
  • Identify appropriate opportunities to promote room upgrades, hotel facilities, dining experiences, and other services.
  • Support the hotel's revenue objectives through effective upselling while ensuring recommendations are relevant to the guest's needs.
  • Promote IHG One Rewards membership and explain relevant benefits to eligible guests.
  • Ensure all upselling and membership activities are conducted in accordance with hotel and brand standards.
  • Maintain clear and professional communication with guests, colleagues, and other departments.
  • Ensure guest preferences, special occasions, requests, and relevant information are communicated accurately.
  • Participate in daily briefings and shift handovers.
  • Maintain a professional appearance and consistently demonstrate the hotel's service culture.
  • Support colleagues and other departments whenever required to ensure a seamless guest experience.
  • Follow all hotel policies, procedures, and brand standards.
  • Maintain confidentiality of guest information and comply with data protection requirements.
  • Follow established procedures relating to guest identification, payment security, emergency situations, and hotel security.
  • Report any safety, security, maintenance, or operational concerns to the appropriate department.
  • Ensure all Front Office procedures are completed accurately and in accordance with hotel standards.
Desired Qualifications
  • Previous experience in a luxury or five-star hotel environment would be an advantage.
  • Basic computer skills and familiarity with hotel property management systems would be an advantage.
  • Additional languages would be an advantage.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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