Packaged/Software as a Service Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a ServiceNow Senior Developer, a typical day involves configuring and supporting packaged or software as a service applications to meet evolving business requirements. This role includes managing application releases, ensuring system stability, and adapting features to align with organizational needs. The position requires working with various tools, application programming interfaces, and low-code platforms to deliver solutions that maintain compatibility and optimal performance within the existing technology environment. Collaboration with different teams to address challenges and improve application functionality is also a key part of daily activities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor application performance and troubleshoot issues to maintain system reliability.
- Document configuration changes and maintain knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Experience in configuring and customizing ServiceNow modules to support IT service processes.
- Strong understanding of IT service management principles and best practices.
- Ability to work with APIs and integrate ServiceNow with other enterprise systems.
- Familiarity with low-code development platforms and tools to streamline application modifications.
- Skilled in troubleshooting and resolving technical issues within ServiceNow environments.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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