Engineering Area Director
Emplifi
Engineering Area Director
Emplifi
SaaS platform enabling customer engagement
Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
You’ll lead engineering for Emplifi Publisher, our enterprise social media tool and a core part of our Autonomous CX platform. Publisher uses Fuel AI to automate content scheduling across channels, predict the best times to post, and write copy in multiple languages, all from a single dashboard. Behind it sits a governance layer with custom, multi-stage approval workflows, so global brands with complex regional teams can publish at scale without risking brand safety. That combination of AI, scale, and enterprise-grade workflows makes for interesting engineering problems.
You’ll report to our Chief Product and Technology Officer and work in a leadership trio with a Product Area Director and a UX Lead, who jointly own the area’s success. You’ll also work with other Engineering Area Directors and our Engineering Platform team.
As Engineering Area Director, you're accountable for how your product area builds, runs, and improves its products. You'll set the technical direction, lead engineering managers and architects, and own delivery speed, quality, and reliability in production. You'll also bring AI-native ways of working into how your teams build. You'll lead through people, systems, and judgment, while staying close enough to the technology to make sound calls.
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.
Emplifi provides a SaaS platform for customer engagement and social media marketing that helps global brands and agencies improve the customer journey. It unifies marketing, commerce, and care tools in one system, offering insights to understand customers, running influencer campaigns from a database of about 30 million influencers, and blending influencer content with user-generated content, plus on-demand training and guides. The platform is subscription-based and integrates with partner SaaS solutions to address complex business challenges, enabling timely, authentic social content across buying moments. Its goal is to close the customer experience gap by delivering cohesive, personalized interactions on social channels and through commerce.
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